Joanna Benitez
Lancaster,CA
Summary
Dynamic and compassionate professional with a proven track record in caregiving and customer service roles, notably with N&C Home Care Services. Excels in providing emotional support and companionship, alongside strong problem-solving abilities. Demonstrated success in improving client satisfaction and maintaining high standards of care and safety. Skilled in medication administration and active listening, ensuring a positive impact on client wellness and team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
N&C Home Care Services
09.2022 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Housekeeping Room Attendant
The Garland Hotel
03.2017 - 11.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Merchandise Associate
Macys Department Store
10.2014 - 02.2015
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Greeted, serviced, and thanked all customers.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Inspected merchandise for quality and arranged proper display location on floor.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
High School Diploma -
Monroe High School
North Hills, CA06-2009
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Basic housekeeping
- Personal hygiene assistance
- Emotional support
- Strong ethics
- Relationship building
- Compassionate care
- First aid and safety
- Verbal and written communication skills
- Flexible schedule and availability
- Patient companionship
- Medical record-keeping
- Team collaboration
- Supportive companionship
- Behavioral management
- COVID-19 safety policies
- HIPAA compliance
- Client documentation
- Medication administration
- Incident reporting
- Reliability and punctuality
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Empathetic listening
Certification
- Certified Caregiving Consultant (CCC) - Caregiving.com.
- Adult CPR/AED certification – American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Professional Working
Timeline
Caregiver
N&C Home Care Services
09.2022 - 01.2024
Housekeeping Room Attendant
The Garland Hotel
03.2017 - 11.2019
Merchandise Associate
Macys Department Store
10.2014 - 02.2015
High School Diploma -
Monroe High School