Joanna Berry
Founded, owned, and managed a residential and commercial cleaning business, overseeing all daily operations and customer service. Managed client scheduling, estimates, contracts, billing, invoicing, and payment collection. Developed and maintained strong client relationships, generating repeat business and referrals through reliable, high quality services. Conducted client consultations and prepared customized service plans and pricing estimates. Addressed costumer concerns promptly and professionally to maintain high levels of satisfaction. maintained accurate business, financial, client and employee records. Ensured compliance with workplace safety procedures and proper handling and storage of products. Managed marketing, customer acquisition, referrals and overall business growth. Balanced multiple clients, deadlines, and priorities while maintaining dependable service and attention to detail.
Work History
Cleaning Business
3 Years 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Catering Server
8 Years 2 Months- Coordinated catered meal service, ensuring timely setup, replenishment, and breakdown for private and banquet events.
- Delivered attentive guest service, accurately fulfilling food and beverage requests throughout fast-paced functions.
- Trained new servers on service standards, event timing, and professional table presentation.
- Communicated closely with kitchen staff to verify orders, special requests, and dietary accommodations.
Payroll Clerk
5 Months- Processed payroll records with accuracy, ensuring timely wage distribution and deduction handling.
- Verified timesheets, attendance data, and earnings inputs before payroll submission.
- Reconciled payroll discrepancies by researching variances and correcting system entries.
- Maintained confidential employee payroll files and updated compensation changes.
Debt Collector
8 Months- Conducted outbound collection calls to resolve delinquent accounts and secure payment commitments
- Negotiated repayment arrangements while maintaining compliance with FDCPA guidelines
- Updated account records accurately in collections systems and CRM platforms
- Reviewed account histories to identify balance discrepancies and support dispute resolution