Joanna Bismark-Pettit
New Castle ,Co
Summary
Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations. Hardworking and reliable store manager with strong ability in sales and customer relations. Highly organized, proactive and punctual with team-oriented mentality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Esthetician
Sr. Regis Aspen
Aspen , CO
2017.01 - Current
- Provided excellent customer service and skin care treatments to all clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Improved appearance of clients' skin through non-surgical processes.
- Learned new techniques, including complete chemical peel process.
- Pursued continuing education to learn new advances in skin condition treatments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Gave patients hydrafacial treatments and educated on procedures.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Maintained appropriate decorum and professionalism at all times.
- Trained new staff on the range of spa services offered.
Store Manager
Dancing Bear Trading Post
Glenwood Springs , CO
2010.03 - Current
- Maintained current accounts and deposited funds to keep on-site cash low.
- Boosted sales by 50% by cultivating customer rapport and delivering superior customer service.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Worked closely with the store owner to formulate and build store brand and strategy.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Interviewed, hired, supervised and trained 50-70 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Hospitality Associate
Vail Resorts
Vail , CO
2005.06 - 2009.04
- Assisted guests with arrangements for recreational, dining and business activities.
- Answered incoming calls and replied to emails to answer guests regarding pricing, accommodations and service concerns.
- Captured customer feedback to communicate to superiors for ongoing improvement.
- Collaborated with multiple departments to create positive outcomes and experiences for guests.
- Responded to guest questions about current facility events and future offerings.
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
- Handled all delegated tasks, including new hire trainings and collaboration with local vendors.
Teacher
Lektor
Wroclaw , Poland
2000.09 - 2004.06
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Liaised with teachers to develop cohesive educational plans and improve student support.
- Interacted with parents, teachers and school principles to maintain productive communication throughout program participation.
- Created tests and assignments to evaluate student knowledge.
- Worked outside normal hours to be available to answer parent and student questions.
- Taught after-school and summer enrichment programs.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Education
Master of Arts - Language Arts Education
University Of Wroclaw
Wroclaw, Poland06.2003
Bachelor of Arts - Teaching English As A Second Language
Teachers Training College
Opole, Poland 06.2006
Associate of Applied Science - Master Aesthetician
Glenwood Beauty Academy
Glenwood Springs, CO08.2012
Some College (No Degree) - Paralegal Studies
Colorado Mountain College
Glenwood Springs, COBachelor of Arts - Language Arts Teacher Education
Teachers Training College
Wroclaw, Poland 05.2000
Skills
- Advanced facials specialist
- Microdermabrasion treatments
- Outstanding client care
- LED light therapy
- Chemical facial peels
- Consultations
- Sales background
- Product promotions
- Superior attention to detail
- Sanitization
Affiliations
- Member, Small Business Association (2010 - present),
- Operation Christmas Child Volunteer Project Leader and Western Drop off Location Leader,
- Tree House Youth Center volunteer coordinator and teacher,
- Two Rivers Community School project coordinator,
Certification
- Esthetician and Nail technician License - 2012, 2014
- Certified Reflexologist, - 2015
2015 Hand and foot reflexology program.
Certified reflexologist MR by RCB
- Legends of Hospitality Training, University of Wyoming -2008
Timeline
Esthetician
Sr. Regis Aspen
2017.01 - Current
Store Manager
Dancing Bear Trading Post
2010.03 - Current
Hospitality Associate
Vail Resorts
2005.06 - 2009.04
Teacher
Lektor
2000.09 - 2004.06
Master of Arts - Language Arts Education
University Of Wroclaw
Bachelor of Arts - Teaching English As A Second Language
Teachers Training College
Associate of Applied Science - Master Aesthetician
Glenwood Beauty Academy
Some College (No Degree) - Paralegal Studies
Colorado Mountain College
Bachelor of Arts - Language Arts Teacher Education
Teachers Training College
- Esthetician and Nail technician License - 2012, 2014
- Certified Reflexologist, - 2015
2015 Hand and foot reflexology program.
Certified reflexologist MR by RCB
- Legends of Hospitality Training, University of Wyoming -2008
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