Hi, I’m
JOANNA BLADE
Vancouver,WA
Summary
Dynamic and versatile professional with over 5 years of experience in diverse roles such as Executive Assistant, Account Manager, and Tasting Room Associate. Successful at managing complex schedules, leading customer service efforts, and streamlining internal processes for team efficiency. Proven track record of adapting to new challenges and environments, with strong organizational and analytical skills to support business operations.
Overview
9
years of professional experience
Work History
SuLei CellarsVancouver, WA
TASTING ROOM ASSOCIATE
05.2024 - Current
Job overview
- WA State MAST Certification/Food Handler's Permit
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards
- Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries
- Maintained a clean and organized work area in accordance with health code regulations
- Performed opening and closing duties according to established procedures
Brenda Moore & AssociatesRemote
EXECUTIVE ASSISTANT
10.2022 - 07.2024
Job overview
- Managing, initiating and responding to all forms of communication (Gmail, Zoom)
- Invoicing clients, and bill pay (QuickBooks)
- Created and implemented workflows, systems, and processes for the internal team
- Creating surveys, synthesizing data, and reporting results in Alchemer
- Managing confidential information via LastPass
- Streamlined appointment scheduling and communication channels for efficiency
- Enhanced client engagement and supported key meetings with thorough preparation
Language LinkVancouver, WA
ACCOUNT MANAGER
08.2018 - 05.2022
Job overview
- Establishes productive, professional relationships with key personnel in assigned customer accounts
- Coordinates the involvement of company personnel, including operations, sales, support, service, and management resources, to meet account performance objectives and customers' expectations
- Build and maintain strong, long‐lasting customer relationships with existing customers
- Regularly contact (phone call and email) existing house accounts to increase revenue
- Assist with quoting potential projects for the Translation Services Division
- Follow‐up and close submitted translation quotes
- Participates in company Safety and Wellness committees.
PMR and JinxWorldVancouver, WA
NANNY/HOUSE ASSISTANT
11.2017 - 07.2018
Job overview
- Transportation and involvement in activities
- Household chores and daily routines
- Meal prep and overnight stays
- Minor pet care: Feeding and appointments.
CareIgniterVancouver, WA
ACCOUNT EXECUTIVE
07.2017 - 11.2017
Job overview
- Connect with inbound leads
- Manage client accounts
- Facebook Business Marketing
- Process incoming orders and set up social media marketing tool
- Managing company's social media outlets
- Informed customers of estimated delivery schedules, service contracts and costs.
Renewal by Andersen Window ReplacementPortland, OR
EVENT SPECIALIST
07.2016 - 09.2017
Job overview
- Working booths at events such as home shows and fairs to generate leads
- Travel to different sites and transporting event supplies
- Educate customers on products, options, offers
- Set up and tear down booth.
Opti Staffing GroupVancouver, WA
ADMINISTRATIVE ASSISTANT
04.2017 - 06.2017
Job overview
- Processing job placements and new client paperwork
- Handling sensitive information and invoices (accounts receivables)
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Tracked and submitted employee timesheets to prepare for payroll processing
- Answered and routed telephone calls and took messages
- Managed inventory to ensure all supplies were in stock and within budget.
IPCedVancouver, WA
TRAINING SPECIALIST
02.2016 - 03.2017
Job overview
- Outbound/cold calling prospects through lead lists by state territories
- Help clients stay in compliance, reduce turnover, increase retention
- Sales process
- Documented customer correspondence in CRM to track warm leads.
iQ Credit UnionVancouver, WA
MEMBER SERVICE REP
04.2015 - 02.2016
Job overview
- Audited customer account information to identify issues and develop solutions
- Answered member questions about products and services
- Initiated and led conversations to identify and assess member needs
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Opened new checking, savings and lines of credit for customer accounts
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
Education
Washington State University
Bachelor of Arts from Business Administration
01.2015
Skills
- Adaptability and Flexibility
- Data Analysis
- Organizational Skills
- Task Prioritization
- Honest and Dependable
- Project Management
- Technical Proficiency (QuickBooks, Mondaycom, etc)
- Team Coordination
Timeline
TASTING ROOM ASSOCIATE
SuLei Cellars
05.2024 - Current
EXECUTIVE ASSISTANT
Brenda Moore & Associates
10.2022 - 07.2024
ACCOUNT MANAGER
Language Link
08.2018 - 05.2022
NANNY/HOUSE ASSISTANT
PMR and JinxWorld
11.2017 - 07.2018
ACCOUNT EXECUTIVE
CareIgniter
07.2017 - 11.2017
ADMINISTRATIVE ASSISTANT
Opti Staffing Group
04.2017 - 06.2017
EVENT SPECIALIST
Renewal by Andersen Window Replacement
07.2016 - 09.2017
TRAINING SPECIALIST
IPCed
02.2016 - 03.2017
MEMBER SERVICE REP
iQ Credit Union
04.2015 - 02.2016
Washington State University
Bachelor of Arts from Business Administration