Jessica Claire
NY
Summary
Dynamic professional with experience as an Agent at Accenture, excelling in customer satisfaction and problem-solving. Proven track record in effectively managing client communications and navigating complex claims processes, ensuring timely resolutions. Skilled in public speaking and meticulous documentation, committed to delivering exceptional service and fostering positive client relationships.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Marion School Pvt. Ltd
New YorkSkills
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Problem-solving skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Rotary International
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Knitting and Crocheting
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
Text
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