Jessica Claire
NY
Summary
Dynamic professional with experience at Accenture, excelling in customer satisfaction and effective communication. Proven ability to de-escalate complaints and guide clients through the claims process, ensuring timely resolutions. Skilled in documenting information and closing sales, consistently achieving optimal outcomes while maintaining a high standard of service.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Marion School Pvt. Ltd
New YorkSkills
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Sales closing
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- American Marketing Association
Certification
- Licensed [Job Title] - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Participating in cultural exchange programs and homestays
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
Text
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