XSCDVF
JOANNA BOYDAK
San Francisco,CA
Summary
Dynamic recent graduate with a strong foundation in marketing, sales, and customer service. Proven ability to collaborate effectively within teams to meet tight deadlines while implementing innovative solutions that drive business success. Seeking a marketing role in a collaborative environment that values dedication and creativity, with opportunities for professional growth and advancement. Eager to contribute fresh ideas and a proactive approach to achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
European Touch Housecleaning Inc
01.2009 - 08.2009
- Responsible for presenting a myriad of marketing packages, working with management on budgets, costs and a feasible partnership for customers
- Partnered with internal and external decision makers to present effective marketing strategies, resulting in a revenue growth of 25% through the introduction of online advertising through ServiceMagic and Pennysaver.com
- Optimized online presence through SEO and SEM, conducting research on various demographic groups to recommend tactics to acquire new and retain existing accounts
- Utilized Zoom's software to optimize customer use online, improving website design while providing support to clients via phone and e-mail
- Established budgets and analyzed prior year expenditures to forecast yearly annual spending, presenting findings to key decision makers and recommending effective strategies
- Managed projects with a diverse group of competencies and cultures, working with teams on effective methods of communication to ensure project status updates are in place to meet strict deadlines
- Responsible for all logistical aspects, including workshop activities, schedule coordination, event safety features and personnel.
Pool Bar
Chili's Restaurant, Grill and Motif
05.2007 - 08.2007
Administrative Assistant
European Touch Housecleaning Inc
05.2006 - 08.2006
- Responsible for office managerial duties and administrative tasks, including scheduling appointments, coordinate schedules and reviewing and processing documents
- Oversaw office administration, customer service initiatives, filing, answering phone, and proper documentation
- Implemented a process to coordinate employee work schedules, introducing online schedule postings that were readily accessible to optimize office staff production
- Managed inventory control, working with suppliers on office supply ordering and costs via online and in person, ensuring necessary equipment is on hand to run the office efficiently
- Oversaw the readiness procedures for daily office operations, including opening, having full front desk activities operational, and preparing the office at the close of business for the following day.
Server & Hostess
the St. Regis Resort
05.2005 - 08.2005
- Acted as the main point of contact for guests, distributing menus, answering phones and answering questions related to products
- Collaborated with kitchen staff on menu items and development of food offerings, gaining feedback from clientele and recommending changes
- Trained and mentored new employees on restaurant policies, serving techniques, customer service, cash balancing and money handling procedures
- Utilized the Micros system for food and beverage service, providing prompt and efficient service to customers
- Provided and ensured customer satisfaction through explanation of menu items, prompt service, and answering questions regarding special orders or concerns
- Became thoroughly knowledgeable regarding menu items, ingredients and preparation to properly explain various choices to customers.
Education
GED -
DFGBH
SDFGBMaster of Science - Business Administration, Marketing
San Diego State University
01.2009
Skills
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
Software
Languages
Armenian
Elementary
Certification
- Qa Training - 1 year
- Dev License - 6 months
Accomplishments
- American Marketing Association – Event Coordinator (AMA) (1/2006 to 5/2009)
- San Diego State University Associated Students – Senate Board Student-At-Large: Committee for Campus Development/Recreation Board Representative (9/2005 to 12/2007)
- Pi Beta Phi Sorority – VP of Philanthropy (1/2008 to 1/2009)
- CeMA Certified through the eMarketing Association
Additional Information
No Additional information
Affiliations
Central Board
ASWDEF
DVF
Interests
ASCDVF
Timeline
Marketing Coordinator
European Touch Housecleaning Inc
01.2009 - 08.2009
Pool Bar
Chili's Restaurant, Grill and Motif
05.2007 - 08.2007
Administrative Assistant
European Touch Housecleaning Inc
05.2006 - 08.2006
Server & Hostess
the St. Regis Resort
05.2005 - 08.2005
GED -
DFGBH
Master of Science - Business Administration, Marketing
San Diego State University
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