Jessica Claire
NY
Summary
Dynamic professional with experience at Accenture, excelling in customer service and lead prospecting. Successfully resolved customer complaints while enhancing service support and driving product improvements. Recognized for coaching staff to boost performance and efficiency, demonstrating strong analytical skills and a commitment to client satisfaction.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Marion School Pvt. Ltd
New YorkSkills
- Lead prospecting
- Customer service
- Service support
- Salary determination
Accomplishments
- Supervised team of [Number] staff members.
Affiliations
- Toastmasters
Certification
- [Area of expertise] License - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Graphic Design
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
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