Jessica Claire
NY
Summary
Dynamic professional with experience as an Agent at Accenture, excelling in lead prospecting and order fulfillment. Proven ability to de-escalate customer complaints while fostering a safe work environment through effective training programs. Strong communicator dedicated to achieving organizational goals and enhancing team success.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Marion School Pvt. Ltd
New YorkSkills
- Lead prospecting
- Order fulfillment
- Escrow management
- Information documentation
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- American Institute of Certified Public Accountants
Certification
- [Area of certification] Training - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Documenting and sharing travel experiences
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
Text