Jessica Claire
NY
Summary
Dynamic professional with experience at Accenture, excelling in lead prospecting and service support. Successfully resolved customer complaints, enhancing client satisfaction and driving product improvements. Skilled in salary determination and adept at documenting information, I leverage analytical reporting to support strategic decision-making. Committed to delivering exceptional service and fostering positive client relationships.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Marion School Pvt. Ltd
New YorkSkills
- Lead prospecting
- Service support
- Salary determination
- Documenting information
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Affiliations
- Jaycees
Certification
- [Area of expertise] License - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Electronics and Circuit Building
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
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