Jessica Claire
NY
Summary
Dynamic professional with a proven track record at Accenture, excelling in lead prospecting and sales strategy development. Recognized for enhancing customer service through effective complaint resolution and staff coaching. Adept at utilizing analytical skills for reporting and decision-making, driving operational efficiency and client satisfaction.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Marion School Pvt. Ltd
New YorkSkills
- Lead prospecting
- Sales strategy development
- Human resources coordination
- Customer service
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- International Council of Nurses
Certification
- [Area of certification] Training - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Knitting and Crocheting
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
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