Jessica Claire
NY
Summary
Dynamic professional with a proven track record at Accenture, excelling in customer satisfaction and problem-solving. Adept at documenting information and public speaking, ensuring seamless operations and optimal outcomes. Successfully de-escalated customer complaints, achieving a 95% resolution rate. Skilled in navigating complex processes, delivering punctual and professional service.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Marion School Pvt. Ltd
New YorkSkills
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Problem-solving skills
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Affiliations
- American Medical Informatics Association
Certification
- [Area of certification] Training - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
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