Jessica Claire
NY
Summary
Dynamic professional with a proven track record at Accenture, adept at ensuring customer satisfaction and resolving complex issues. Skilled in documenting information and public speaking, I excel in de-escalating complaints and optimizing outcomes. My proactive approach and problem-solving skills drive seamless operations and client success, consistently achieving high satisfaction rates.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
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1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Marion School Pvt. Ltd
New YorkSkills
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Problem-solving skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Institute of Electrical and Electronics Engineers
Certification
- [Area of certification] Training - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Auto Repair/Restoration
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
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