Jessica Claire
NY
Summary
Dynamic professional with experience at Accenture, excelling in lead prospecting and cold calling. Proven track record in resolving customer issues and enhancing client satisfaction through effective communication and problem-solving. Recognized for developing strategic improvement plans that align with organizational goals, driving superior service delivery and fostering positive client relationships.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Marion School Pvt. Ltd
New YorkSkills
- Lead prospecting
- Cold calling
- Resolving customer issues
- Performer promotion
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- Association of Information Technology Professionals
Certification
- [Area of certification] Training - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
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