Summary
Work History
Education
Skills
Timeline
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Jessica Claire

NY

Summary

Dynamic professional with a proven track record at Accenture, excelling in conflict resolution and sales strategy development. Successfully de-escalated customer complaints while enhancing operational efficiency. Recognized for coaching staff to improve performance and drive results, demonstrating strong leadership and a commitment to client satisfaction.

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Work History

Agent

Accenture
01.2022 - 02.2022
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Marion School Pvt. Ltd
New York

Skills

  • Lead prospecting
  • Sales closing
  • Conflict resolution
  • Sales strategy development

Timeline

Agent

Accenture
01.2022 - 02.2022

Marion School Pvt. Ltd

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Jessica Claire