Jessica Claire
NY
Summary
Dynamic professional with experience at Accenture, adept at lead prospecting and call management. Successfully resolved customer complaints while implementing streamlined processes that enhanced operational efficiency. Recognized for developing impactful improvement plans, showcasing strong problem-solving abilities and a commitment to client satisfaction.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Marion School Pvt. Ltd
New YorkSkills
- Lead prospecting
- Report generation
- Call management
- Documenting information
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Rotary International
Certification
- [Area of expertise] License - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
Text