Jessica Claire
NY
Summary
Accomplished Agent at Accenture with a proven track record in ensuring customer satisfaction and problem-solving. Expertly maintained client records and facilitated claims processes, achieving a 95% resolution rate. Skilled in public speaking and adept at de-escalating conflicts, delivering professional service that enhances client relationships and operational efficiency.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Marion School Pvt. Ltd
New YorkSkills
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Problem-solving skills
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Affiliations
- American Society of Safety Professionals
Certification
- [Area of expertise] License - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
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