Jessica Claire
NY
Summary
Dynamic professional with a proven track record at Accenture, excelling in customer service and contract negotiation. Adept at lead prospecting and enhancing team performance through effective coaching. Recognized for resolving complex client issues with professionalism, while maintaining robust operational databases to drive informed decision-making.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
Certification
Work History
Agent
Accenture
01.2022 - 02.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
Education
Marion School Pvt. Ltd
New YorkSkills
- Lead prospecting
- Contract negotiation expertise
- Customer service and care
- Clear communication
Accomplishments
- Supervised team of [Number] staff members.
Affiliations
- American Medical Informatics Association
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Hindi
Professional Working
Interests
- Web Development and Design
Timeline
Agent
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
Cricket
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