Jo Anna Branscomb
San Pedro,CA
Summary
Hardworking customer-oriented employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
08.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
Activities Coordinator
United States Army
01.2016 - 02.2017
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Increased volunteer engagement by developing and implementing creative recruitment strategies.
- Enhanced community impact through the organization of diverse volunteer activities and events.
Copy and Print Associate
OfficeMax
03.2014 - 08.2015
- Enhanced customer satisfaction by efficiently handling print and copy tasks, ensuring top-quality work.
- Streamlined workflow for increased productivity by organizing and prioritizing print projects.
- Reduced customer wait time with effective multitasking and keen attention to detail.
- Assisted clients in choosing appropriate printing materials, providing expert guidance on options available.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
FRG Advisor
United States Army
12.2012 - 11.2013
- Acts as a unit FRG spokesperson for communicating family members' concerns and ideas to the commander.
- Fields specific family readiness problems and discusses them with steering committee.
- Delegates FRG issues to senior spouses for resolution
- Served as a volunteer for communications and pastoral support on a dedicated team assigned to support families of deployed soldiers.
- Provides guidance and support to the FRG Leader.
Arts and Crafts Director
United States Army
05.2012 - 10.2012
- Enhanced student creativity by implementing diverse arts and crafts projects in the curriculum.
- Developed strong relationships with local artists and art suppliers to provide students with unique learning opportunities and resources.
- Managed budget allocation for arts and crafts supplies, ensuring adequate materials were available for all projects.
- Created a positive learning environment by fostering open communication between students, teachers, and staff members.
- Provided weekly art classes for adults and kids.
Copy and Print Specialist
Office Depot Inc
08.2010 - 09.2011
- Enhanced customer satisfaction by providing efficient and accurate print and copy services.
- Streamlined workflow for increased productivity by organizing job orders and prioritizing tasks.
- Reduced turnaround time for projects with effective communication between clients and team members.
- Maintained a well-organized workspace, leading to improved efficiency and faster project completion times.
- Delivered high-quality print products by consistently calibrating and maintaining equipment to manufacturer standards.
- Managed inventory levels of supplies and materials, reducing waste and maintaining cost-effective operations.
Copy and Print Associate
Office Depot Inc
07.2007 - 08.2010
- Reduced customer wait time with effective multitasking and keen attention to detail.
- Enhanced customer satisfaction by efficiently handling print and copy tasks, ensuring top-quality work.
- Optimized digital file formats for best possible printing results through proper image resolution adjustments.
- Troubleshooting printer issues resulted in reduced downtime.
- Maintaining a clean workplace contributed to an efficient working environment.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
Sales Associate
Ross Dress For Less
06.2007 - 07.2007
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Parking Cashier
Ace Parking
08.2004 - 02.2007
- Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
- Enhanced revenue collection by diligently monitoring and maintaining parking fee records.
- Assisted in streamlining the payment process for customers through effective communication and problem-solving skills.
- Reduced discrepancies with thorough attention to detail during daily cash reconciliation procedures.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Polytechnic High School
Long Beach, CA06.2002
Skills
- Load Balancing
- POS Systems
- Product Restocking
- Customer Service
- Wide Format Printing
- Community Outreach
- Print Management
- Event Planning
- Team Leadership
- Time Management
- Customer Relationship Management
- Solution Selling
Timeline
Delivery Driver
DoorDash
08.2020 - Current
Activities Coordinator
United States Army
01.2016 - 02.2017
Copy and Print Associate
OfficeMax
03.2014 - 08.2015
FRG Advisor
United States Army
12.2012 - 11.2013
Arts and Crafts Director
United States Army
05.2012 - 10.2012
Copy and Print Specialist
Office Depot Inc
08.2010 - 09.2011
Copy and Print Associate
Office Depot Inc
07.2007 - 08.2010
Sales Associate
Ross Dress For Less
06.2007 - 07.2007
Parking Cashier
Ace Parking
08.2004 - 02.2007
High School Diploma -
Polytechnic High School