Joanna Breidenstein
Laredo,TX
Summary
Compassionate and competent certified patient care technician / assistant (CPCT/A) with 1+ years of experience providing patients with top care and assisting with their everyday necessities. Assigned to assist 15+ patients per week, both in the rehabilitation center as well as in a nursing home. Seeking to leverage knowledge of basic medical assisting, phlebotomy, EKG, and essential nursing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Motel 6 Hotel
Laredo, TX
06.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Floor Staff Member
The Warren Theater
Broken Arrow, OK
02.2024 - 01.2025
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Manager
Ojos Locos Sports Cantina
Laredo, TX
01.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Leasing Agent
The Links at Stillwater
Stillwater, OK
01.2022 - 09.2022
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Customer Service Manager
One Stop Sport
Fort Campbell North, KY
09.2021 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Education
Gateway Academy High School
Laredo, TX06-2018
Skills
- Patient Personal Hygiene & Emotional Support
- Phlebotomy
- Electrocardiogram (ECG / EKG)
- Monitoring & Recording Vital Signs
- Administration of Basic Nursing Procedures
- Communication Skills
Certification
South Texas Training Center
- Patient Care Technician Certification (Including EKG & Phlebotomy)
- Certified Patient Care Technician / Assistant (CPCT/A)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Motel 6 Hotel
06.2025 - Current
Floor Staff Member
The Warren Theater
02.2024 - 01.2025
Assistant Manager
Ojos Locos Sports Cantina
01.2023 - 08.2023
Leasing Agent
The Links at Stillwater
01.2022 - 09.2022
Customer Service Manager
One Stop Sport
09.2021 - 01.2022
Gateway Academy High School