Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joanna Brown

Joanna Brown

Middle River,MD.

Summary

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Hiring/Training Organizational skills Client relations Payroll Detailed Oriented Human Resource Accounts Receivable/Payable Strong oral/written skills Time management Vendor Coordination RouteOptix Merchandising Scheduling

Overview

14
14
years of professional experience

Work History

Transportation/Customer Service Administrator

Daniels Healthcare
Baltimore, MD
04.2019 - Current
  • Respond to customer requests via email and telephone service calls on time
  • Plan, distribute, oversee and follow-up daily route assignments to ensure servicing customers as per company standards
  • Review weekly demand for routes, determine potential gains from re-routing to create more productive routes
  • Communicate with Drivers to instruct and update them on daily workload
  • Communicate and provide warehouse team with daily load sheet for loading drivers trucks
  • Documents and maintains records required by regulatory agencies such as the FMCSA and the Department of Transportation
  • Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time, and attendance, mileage and DOT hours of service), following up where appropriate.

Office Administrator/HR Assistant

American Limousines
Baltimore, MD
03.2014 - 04.2019
  • Responsible for onboarding, hiring, training, and development of drivers and office staff
  • Accountable for processing payroll, managing all employee personal records, ordered, and any employee related issues
  • Provided administrative support to Owner, Operations Manager, and Drivers
  • Responded to emails, answered multi-line phones, sent and received faxes, ordered office supplies and processed outgoing mail and packages
  • Responsible for making sure drivers stayed in compliance and updated on DOT cards and CDL Licenses using the JJ Keller System.

Office Administrator Assistant

Angel Keepers Childcare
Baltimore, MD
03.2008 - 03.2014
  • Oversee all daily operational activities of center including office procedures, payroll, accounts payable, equipment maintenance, banking, bookkeeping, and administrative support to staff
  • Greet and screen parents and visitors entering the facilities per childcare guidelines
  • Responsible for enrollment process of children following city and state guidelines.

Education

Certificate in Business Management -

BALTIMORE COUNTY COMMUNITY COLLEGE

Skills

  • Sales Force
  • Cash/Bank Reconciliation
  • Microsoft Word, Excel, Outlook, QuickBooks, and Google Docs
  • Internet proficient
  • Verizon Connect Reveal (ELD)
  • RouteOptix (Logistics routing software)

Timeline

Transportation/Customer Service Administrator

Daniels Healthcare
04.2019 - Current

Office Administrator/HR Assistant

American Limousines
03.2014 - 04.2019

Office Administrator Assistant

Angel Keepers Childcare
03.2008 - 03.2014

Certificate in Business Management -

BALTIMORE COUNTY COMMUNITY COLLEGE

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Joanna Brown