Joanna Brown
Los Molinos,CA
Summary
Dedicated Security Officer with a proven track record at Rolling Hills Casino, excelling in superior customer service and complex problem-solving. Successfully reduced emergency response times, enhancing safety and minimizing property damage. Detail-oriented in maintaining secure evidence handling as a Property and Evidence Technician, ensuring compliance and accuracy in all operations.
Overview
27
27
years of professional experience
Work History
Security Officer
Rolling Hills Casino
01.2005 - 09.2015
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Property and Evidence Technician
Tehama County Sheriff's Office
06.2005 - 06.2008
- Facilitated accurate record-keeping through diligent use of computerized systems designed for tracking evidence movement throughout its lifecycle.
- Reduced backlog of unprocessed evidence by consistently prioritizing tasks based on urgency and importance.
- Ensured compliance with departmental policies and procedures through regular audits of evidence storage areas, identifying issues that needed resolution.
- Maintained secure chain of custody for all items by diligently following established protocols for handling and transferring evidence.
- Compiled and maintained records of evidence and results of laboratory tests.
Office Clerk
California Department Of Forestry
01.1997 - 06.1998
- Provided clerical support to company employees by copying, faxing, and filing.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Secretary
Brown Construction
06.1988 - 08.1995
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical duties.
Education
Paralegal - Law
Shasta College
Redding, CA06.2003
High School Diploma - General Education
Red Bluff Union High School
Red Bluff, CA06.1990
Skills
- Detail-oriented
- Superior customer service
- Complex Problem-solving
Timeline
Property and Evidence Technician
Tehama County Sheriff's Office
06.2005 - 06.2008
Security Officer
Rolling Hills Casino
01.2005 - 09.2015
Office Clerk
California Department Of Forestry
01.1997 - 06.1998
Secretary
Brown Construction
06.1988 - 08.1995
Paralegal - Law
Shasta College
High School Diploma - General Education
Red Bluff Union High School
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