Joanna Burns
DoorDash
Cincinnati,OH
1
Certification
22
years of professional experience
Sought driver role leveraging 7 years of experience to optimize routes, maintain vehicles, and uphold customer satisfaction for safe, on-time transportation.
Work History
Dasher
6 Years 6 Months- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated local areas to optimize delivery routes and reduce wait times.
- Communicated effectively with customers to confirm order details and address concerns.
- Maintained a clean and organized vehicle for safe transportation of food items.
Caregiver
- Provided compassionate care and assistance with daily living activities for clients at Homewell Care Services, ensuring their comfort and promoting their overall well-being while adhering to personal care plans and maintaining a safe environment.
Non-Emergency Transportation Driver
1 Year 8 Months- Enhanced passenger satisfaction by providing timely and efficient transportation, ensuring adherence to safety guidelines and conducting regular vehicle maintenance checks.
- Improved route efficiency by effectively utilizing GPS navigation systems and remaining informed about traffic updates.
- Assisted passengers with mobility issues, focusing on comfort and well-being during transport, and maintained vehicle cleanliness for a professional appearance.
Customer Service/Cashier
1 Year- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance their shopping experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Cashier/Cook
2 Years 5 Months- Prepared food items according to standardized recipes ensuring quality and consistency.
- Maintained cleanliness and organization in kitchen and front areas to meet health standards.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
Cashier/Sales Associate
3 Years 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
Education
Diploma - Language Arts Education
Skills
Demonstrated consistent accountability and dependable work habits.
Maintained safe vehicle operation through careful road awareness.
Delivered clear communication with customers
coworkers
and dispatch.
Represented company with professional conduct in all interactions.
Coordinated smoothly with team members to support daily operations.
Managed navigation systems and GPS tools for accurate routing.
Practiced defensive driving methods to support safe travel.
Delivered customer service with patience
courtesy
and responsiveness.
Safe driving skills supported reliable performance on assigned routes.
Certification
Employee of the Month:
* December 2022
* February 2012
* January 2008
Secret Shopper Test Passed:
* February 2012 of the month Jan 2008
Timeline
Non-Emergency Transportation Driver
Valley Transport
07.2022 - 03.2024Read More
Dasher
DoorDash
04.2020 - CurrentRead More
Customer Service/Cashier
Speedway LLC
02.2012 - 02.2013Read More
Cashier/Cook
Quiznos
08.2008 - 01.2011Read More
Cashier/Sales Associate
Kings Island
04.2004 - 12.2007Read More
Harmony High School
Diploma from Language Arts Education
Read More
Caregiver
Homewell care services
04.2024Read More