Joanna Butler
Rome,NY
Summary
Driven professional with a strong background in child supervision and customer service, honed at the Parks and Recreation Department. Excelled in enhancing guest experiences and fostering safety awareness, demonstrating exceptional teamwork and problem-solving skills. Proven track record in improving service quality and engaging positively with community members, showcasing initiative and a results-focused approach.
Overview
9
9
years of professional experience
Work History
Birthday Party Attendant
Parks and Recreation Department
10.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Built and established positive relationships with patrons, team members and supervisors.
- Collaborated with team members to improve overall service quality and guest experience.
- Responded to customer requests efficiently and with knowledgeable assistance.
Concessions Worker
Parks and Recreation Department
09.2024 - Current
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Accurately operated cash register to process customer payments.
- Consistently provided friendly service to promote better customer engagement.
Student Volunteer
Elementary School
10.2020 - Current
- Took and followed detailed directions from others.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
Counselor
Parks and Recreation Department
07.2024 - 08.2024
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Guided clients in developing skills and strategies for dealing with problems.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Supported individuals dealing with mental health and emotional issues.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
Volunteer
Girl Scouts
02.2016 - 09.2023
- Coordinated and managed volunteer activities for community service projects.
Education
High School Diploma -
Rome Free Academy
Rome, NY06-2025
Skills
- Child Supervision
- Food handling
- Safety awareness
- Age-Appropriate Games
- Supply Restocking
- Child safety monitoring
- Cash handling experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Strong Work Ethic
- Time Management
Languages
French
Professional Working
English
Native or Bilingual
Extracurricular activities
Girl Scouts, Knight Guide Club, French Club. Theater Dept., Winter Guard, Art Club, GSA, Marching band
Timeline
Birthday Party Attendant
Parks and Recreation Department
10.2024 - Current
Concessions Worker
Parks and Recreation Department
09.2024 - Current
Counselor
Parks and Recreation Department
07.2024 - 08.2024
Student Volunteer
Elementary School
10.2020 - Current
Volunteer
Girl Scouts
02.2016 - 09.2023
High School Diploma -
Rome Free Academy
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