Joanna Carrera
Summary
Offering solid foundation in customer service and communication, eager to learn and develop in fast-paced environment. Delivers strong problem-solving abilities and effective time management skills. Ready to use and develop customer service and communication skills in General Service Representative role.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Manager
Self-employed
07.2017 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Implemented efficient systems for tracking property maintenance tasks, preventing costly repairs due to oversight or neglect.
Member Service Representative III
Los Angeles Federal Credit Union
12.2014 - 04.2021
- Establish new Memberships, Trust Accounts, IRA, Money Market, Certificate Account and perform maintenance on existing accounts.
- Create IRA accounts and maintenance on Ascensus website.
- Initiate new Credit Applications for Auto Loans, Personal/Consolidation Loans, Credit Cards and Real Estate/HELOC Loans.
- Process and fund all loans listed above in branch (except Real Estate loan funding).
- Assist members with Notary Public requests (active commission)
- Perform branch duties such as opening and closing procedures, ATM balancing, Cash Dispenser auditing, branch balancing, etc
- Perform audits on New Memberships, Branch Vault, Cash Dispensers, Teller Drawers and ATM machine.
- Process Foreign Currency orders, Visa Cash Advances, Domestic/International Wires requests.
- Create and issue New Debit Cards.
Member Service Representative
Justice Federal Credit Union
09.2011 - 08.2014
- Establish new member accounts and maintain existing accounts.
- Perform cash handling duties, daily balance of cash drawer and branch vault.
- Responsible for member communications, conflict resolution, and compliance.
- Promote and meet quarterly branch goals.
Member Service Representative
Water and Power Credit Union
06.2007 - 07.2009
- Provided members with exceptional service via call center.
- Processed member requests such as international wire transfers, loan applications and DMV related issues.
- Met company collection goals by submitting settled delinquent accounts on a timely manner.
- Followed up with members regarding promises to pay on delinquent accounts.
- Verified employment and auto insurance coverage for every auto loan applicant.
- Performed administrative duties that included filing and updating member information.
- Funded and audited auto/consumer loan applications.
Bank Teller
Long Beach Financial Credit Union
09.2006 - 06.2007
- Frontline teller transaction such as cash withdraws, check cashing, account deposits, check orders, traveler checks, bond redemption, etc.
- Balanced cash drawer and branch totals daily.
- Closed cash advance batch daily.
- Processed ATM deposits, replenished ATM cassettes biweekly and balanced daily.
Merchant Teller
Bank of America
04.2004 - 09.2006
- Provided business customers with exceptional service.
- Performed large currency transactions, up to $100,000 in form of deposits and provided balanced and accurate drawer and branch vault at the end of each business day.
- Provided backup support for other tellers during busy periods or staff absences, maintaining seamless operations within the branch.
- Worked with the sales team to meet branch goals.
- Processed incoming and outgoing cash shipments daily.
- Identified potential fraud cases through vigilant observation of suspicious activity, protecting both customers and the bank from losses.
Education
Associate of Arts -
Long Beach Community College
Long Beach, CADiploma -
Fremont High School
Los Angeles, CASkills
- Bilingual in English and Spanish, written and oral
- Microsoft Office proficiency
- Proficient typing at 35 wpm
- Payment collection
- Customer service-focused
- Multi-family property management
Certification
Commission expires August, 2025
- Certified Loan Signing Agent
Timeline
Property Manager
Self-employed
07.2017 - Current
Member Service Representative III
Los Angeles Federal Credit Union
12.2014 - 04.2021
Member Service Representative
Justice Federal Credit Union
09.2011 - 08.2014
Member Service Representative
Water and Power Credit Union
06.2007 - 07.2009
Bank Teller
Long Beach Financial Credit Union
09.2006 - 06.2007
Merchant Teller
Bank of America
04.2004 - 09.2006
Associate of Arts -
Long Beach Community College
Diploma -
Fremont High School
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