Joanna Carrier
Bradenton,FL
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Experience in new openings of restaurants. I assisted an opening numerous Chilis locations over my extensive tenure there. I openEd the downtown Bradenton Oak And Stone rooftop bar. As well as opening the Coopers Hawk winery, and restaurant in Sarasota.
Reliable and hardworking professional that works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
17
17
years of professional experience
Work History
Bartender
Coopers Hawk Winery & Restaurant
Sarasota, Florida
05.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender Supervisor
Oak & Stone
Sarasota, FL
03.2019 - 08.2021
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
- Monitored daily sales transactions to ensure accuracy.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Provided exemplary customer service at all times while interacting with patrons.
- Maintained accurate records of financial transactions using POS systems.
- Reported any discrepancies in cash register funds to management.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Created monthly work schedules for bartending staff based on business volume and needs.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
Bartender
Chilis's Bar and Grill
Lakewood Ranch , FL
02.2008 - 07.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
Education
Associate of Arts - Massage Therapy
Hesser College
Manchester, NH08-2007
Timeline
Bartender
Coopers Hawk Winery & Restaurant
05.2021 - Current
Bartender Supervisor
Oak & Stone
03.2019 - 08.2021
Bartender
Chilis's Bar and Grill
02.2008 - 07.2020
Associate of Arts - Massage Therapy
Hesser College