Joanna Carrillo
Las Cruces,NM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
SITEL Inc.
- Answer phone calls from DTV clients, troubleshoot them through technical issues, schedule a technician out to the houses when needed, try to sell different packages of services to clients, transfer them to the right department when they needed it.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Caregiver
El Mirador
06.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Kitchen Aide
Casa Del Sol
06.2024 - Current
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
- Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
- Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
- Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
- Facilitated seamless meal service by promptly addressing any equipment or supply issues as they arose.
- Enhanced kitchen efficiency by organizing and maintaining food storage areas.
Caregiver
Palcorp
05.2023 - 08.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
housekeeper
Ramada hotel
04.2023 - 06.2023
- Ensure the cleanliness of rooms once clients had left by making beds with clean linen cleaning bathroom and dusting furniture all in a timely manner
- Perform partial cleaning for extended stays of hotel clients
- Be responsible for supply stock in cleaning cart.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Changed bed linens and collected soiled linens for cleaning.
call center representative
TLC & associates
10.2022 - 01.2023
- Answer phone calls regarding mortgages as well as make outbound calls for existing customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Interpreter
Cyracom Inc.
03.2020 - 05.2020
- Answer Phone calls from different Business, interpret phone calls between business and non-English speaker Person, take notes while on the Call and Ensure they were deleted after the call was completed, keep everything talked about in the call confidential.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Facilitated smooth travel experiences for tourists by providing on-the-spot language assistance during guided tours or events.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
Server
Las Brasas Restaurant
10.2017 - 12.2018
- Accept payment from customers and make changes as necessary
- Request and record Customers orders, and compute bills using cash registers, paper and pencil
- Clean and organize, eating, serving and kitchen areas
- Notify Kitchen personnel of shortages or special orders
- Communicate with customers regarding orders comments and/or complaints
- Select food from fridges or serving areas and place them in dishes, serving trays or take out bags
- Relay food orders to cooks
- Collect and return dirty dishes to the kitchen for washing
- Serve food and beverages to guests at banquets or other social functions
- Provide guests with menus
- Answer phone calls and respond to inquiries or transfer calls
- Take and prepare to go orders
- Operate cash registers to accept payments for food and beverages
- Assist with preparing and serving food and Beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
receptionist
Salon no.3
06.2015 - 07.2015
- Greet customers as they came in, let hairstylist know when client had arrived, keep up with material stock as well as laundry for services, take payments, schedule appointments, answer phone calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Cosmetology Diploma - Cosmetology Education
Glitz School of Cosmetology
Las Cruces, NM04.2020
Highschool Diploma -
Rio Grande Preparatory Institute
Mesilla, New Mexico05.2014
Skills
- Able to multitask
- Good working under pressure
- Great customer service
- Fast learner
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Critical Thinking
- Professional telephone demeanor
- Call Center Operations
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
El Mirador
06.2024 - Current
Kitchen Aide
Casa Del Sol
06.2024 - Current
Caregiver
Palcorp
05.2023 - 08.2023
housekeeper
Ramada hotel
04.2023 - 06.2023
call center representative
TLC & associates
10.2022 - 01.2023
Interpreter
Cyracom Inc.
03.2020 - 05.2020
Server
Las Brasas Restaurant
10.2017 - 12.2018
receptionist
Salon no.3
06.2015 - 07.2015
Customer Service Representative
SITEL Inc.
Cosmetology Diploma - Cosmetology Education
Glitz School of Cosmetology
Highschool Diploma -
Rio Grande Preparatory Institute