Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanna Cartagena

Chicago,IL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

Consultants in Cardiology
08.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Referral Specialist

Affiliated Oncologist
10.2022 - 08.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Obtained prior authorization for all imaging procedures.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Responded to patient inquiries to offer timely updates regarding referral status.

Lead Rep Patient Access

AdventHealth Bolingbrook Cancer And Infusion
06.2022 - 08.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Carried out day-to-day duties accurately and efficiently

Clinic Coordinator

Rush Oak Park Physicians Group
03.2022 - 06.2022
  • Answered high volume of telephone calls and directed callers to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Processed forms required for insurance approvals for scheduled procedures and office visits.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Provided primary customer support to internal and external customers.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Coordinator

Advocate Aurora Health Care/High Tech
03.2018 - 01.2022
  • Maintained master schedule and set up appointments.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Resolved employment-related disputes through proactive communication.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Managed appointments, registrations and patient relations in busy ambulatory imaging office.
  • Trained all new employees on records management system.
  • Used EPIC to schedule appointments.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Administrative Assistant

Nowobilska Medical Practice
01.1999 - 02.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Used Lytec to schedule appointments for doctor visits and procedures.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Education

Diploma -

Hubbard High School
Chicago, IL
05.1995

Skills

  • Team Leadership
  • Scheduling
  • Insurance Knowledge
  • Patient Referral
  • Appointment Scheduling
  • Medical Billing and Coding
  • Insurance claims
  • Insurance Verification
  • EMR / EHR
  • Payment collection
  • Specialty Care
  • Reminder Calls
  • Medical Terminology
  • Diagnostic Appointments
  • EPIC EMR
  • Online Systems
  • Imaging Referrals

Languages

Polish
Native or Bilingual

Timeline

Administrative Assistant

Consultants in Cardiology
08.2024 - Current

Referral Specialist

Affiliated Oncologist
10.2022 - 08.2024

Lead Rep Patient Access

AdventHealth Bolingbrook Cancer And Infusion
06.2022 - 08.2022

Clinic Coordinator

Rush Oak Park Physicians Group
03.2022 - 06.2022

Coordinator

Advocate Aurora Health Care/High Tech
03.2018 - 01.2022

Administrative Assistant

Nowobilska Medical Practice
01.1999 - 02.2018

Diploma -

Hubbard High School

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Joanna Cartagena