Joanna Castillo
Albuquerque,NM
Summary
Friendly and responsible professional, adept at multitasking and effective communication that contributed to a seamless operation in my place of work. Seeking to enliven my passion for travel and my exceptional communication skills by growing with a team at a major airline.
Overview
6
6
years of professional experience
Work History
Senior Legal Secretary
The Law Offices of the Public Defender
Albuquerque
01.2024 - Current
- Collaborated with attorneys on time-sensitive projects, meeting strict deadlines under pressure.
- Facilitated internal communication between departments by organizing regular meetings and distributing pertinent information to stakeholders.
- Filed documents with courts on behalf of attorney.
- Completed data entry of legal documents into electronic filing systems.
- Produced and filed various legal documents and electronically preserved updated case record system.
Banquet Captain
Albuquerque Country Club
Albuquerque
01.2022 - 01.2024
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
Cashier
The Cheesecake Factory
Anaheim, CA
06.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Paralegal Certificate -
The University of New Mexico
New Mexico11.2023
Diploma -
Western High School
Anaheim, CA03.2018
Skills
- Effective Communication
- Decision-Making
- Data Entry
- Team building
- Excellent Communication
- Multitasking Abilities
Languages
Spanish
Professional Working
Timeline
Senior Legal Secretary
The Law Offices of the Public Defender
01.2024 - Current
Banquet Captain
Albuquerque Country Club
01.2022 - 01.2024
Cashier
The Cheesecake Factory
06.2018 - 03.2020
Paralegal Certificate -
The University of New Mexico
Diploma -
Western High School