Joanna Castro
Plano,United States
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Working effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Omni Medical
11.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Medical Assistant
Omega Heights
06.2017 - 11.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Project Manager
JC Concrete LLC
07.2013 - 06.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Certified Medical Assistant -
Remington College
High school Diploma -
Plano East Senior High
CPR Certified -
08.2024
Skills
- Office Management
- Customer Service
- Team Work
- Independent Work
- Project Management
- Client Relations
- Patient Experience
- Clinic Efficiency
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
Personal Information
Title: MEDICAL ASSISTANT
Timeline
Office Manager
Omni Medical
11.2018 - Current
Medical Assistant
Omega Heights
06.2017 - 11.2018
Project Manager
JC Concrete LLC
07.2013 - 06.2017
Certified Medical Assistant -
Remington College
High school Diploma -
Plano East Senior High