Joanna Cazares
Yuma,AZ
Summary
Highly motivated and energetic individual with exceptional communication skills. Experienced in performing diverse clerical and supportive tasks to assist management in achieving goals. Seeking a company to contribute skills and dedication, with a focus on long-term growth and development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Service Agent
Arkos Health
03.2024 - Current
- Outreach patients to schedule preventive screenings and engage to build strong understanding of purpose of call with verbal consent.
- Ensuring compliance with Arkos Health and HIPAA guidelines.
- Verify eligibility through portal.
- Utilize an auto-dialer that makes 120 outbound calls to patients every day using Five9.
- Book an average of 8 appointments each day using Salesforce. (Arkos360)
- Strong communication skills to connect with patients, help educate them on the importance of taking advantage of their benefits in which they are eligible.
- Assist multiple channels of communication including phone, email, chat, text message.
- Collaborate with other departments/campaigns and healthcare professionals for additional support. (Escalations, language assistance)
- Other duties and/or projects as assigned.
- Work on behalf on health insurance: Arizona Complete Care, Humana, WellCare, Ambetter, Silver Summit.
Clinic Receptionist
Arkos Health
12.2023 - 03.2024
- Greets Patients and clients, in person and telephonically.
- Manage the waiting area, ensuring a smooth workflow for patients.
- Maintains patient account information by receiving and updating records in EMR; ensures that all patients have fill out appropriate forms; Obtains current identification, demographic and insurance information; collecting and recording financial data or payments; at all visits.
- Verify insurance eligibility.
- Posts payments or communicates with Finance.
- Scheduled patient office visits, helps reschedule and confirm appointments.
- Communicate Triage faxes, phone calls, EMR messages, email and other forms of communication.
Clinic Receptionist
Arkos Health
12.2023 - 03.2024
- Greets Patients and clients, in person and telephonically.
- Manage the waiting area, ensuring a smooth workflow for patients.
- Maintains patient account information by receiving and updating records in EMR; ensures that all patients have fill out appropriate forms; Obtains current identification, demographic and insurance information; collecting and recording financial data or payments; at all visits.
- Verify insurance eligibility.
- Posts payments or communicates with Finance.
- Scheduled patient office visits, helps reschedule and confirm appointments.
- Communicate Triage faxes, phone calls, EMR messages, email and other forms of communication.
Customer Service Associate
Adobe Population Health
01.2023 - 09.2023
- Schedule appointments and services telephonically.
- Complete health risk assessments with members telephonically.
- Complete and verify medical charts with patient's telephonically.
- Maintain patient confidentiality following HIPPA guidelines.
- Answer incoming calls, make outbound calls.
- Coordinate missed home visits, discharge and satisfaction survey.
- Work collaboratively within a team setting to provide positive outcome to patients.
- Communicate professionally with current and new incoming patients.
- Perform other related duties as assigned by management.
Customer Service Associate
Adobe Population Health
01.2023 - 09.2023
- Schedule appointments and services telephonically.
- Complete health risk assessments with members telephonically.
- Complete and verify medical charts with patient's telephonically.
- Maintain patient confidentiality following HIPPA guidelines.
- Answer incoming calls, make outbound calls.
- Coordinate missed home visits, discharge and satisfaction survey.
- Work collaboratively within a team setting to provide positive outcome to patients.
- Communicate professionally with current and new incoming patients.
- Perform other related duties as assigned by management.
Front Desk Outpatient Specialist
Community Partners Integrated Health
02.2021 - 08.2022
- Knowledge of AHCCCS portal for insurance verification.
- Make internal referrals.
- Schedule intake appointments for new patients and collects intake documentation.
- Answer telephones and answer inquiries also; transfer to right departments.
- Knowledge of HIPPA.
- Co-pay collection.
- Create members' chart.
- Communicate to other agencies with members in common.
Front Desk Outpatient Specialist
Community Partners Integrated Health
02.2021 - 08.2022
- Knowledge of AHCCCS portal for insurance verification.
- Make internal referrals.
- Schedule intake appointments for new patients and collects intake documentation.
- Answer telephones and answer inquiries also; transfer to right departments.
- Knowledge of HIPPA.
- Co-pay collection.
- Create members' chart.
- Communicate to other agencies with members in common.
Front Desk Receptionist
Community Health Associates
10.2019 - 01.2021
- Scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Insurance verification.
Front Desk Receptionist
Community Health Associates
10.2019 - 01.2021
- Scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Insurance verification.
Residential Manager
Saguaro Foundation
04.2012 - 06.2019
- Maintained records of client's care, condition, progress, or problems.
- Provided clients and families with emotional support.
- Attended company meetings to exchange information and coordinate work activities.
- Planned and prepared work schedules, and assign employees to specific duties.
- Assisted medical appointments and coordinated doctor appointments.
- Trained, and evaluated personnel.
- Completed reports, analyzed data and proofread documents.
- Participated in case reviews, consulted with the team caring for the client, to evaluate the client's needs and plan for continuing services.
- Perform healthcare-related tasks such as monitored vital signs and medication.
Residential Manager
Saguaro Foundation
04.2012 - 06.2019
- Maintained records of client's care, condition, progress, or problems.
- Provided clients and families with emotional support.
- Attended company meetings to exchange information and coordinate work activities.
- Planned and prepared work schedules, and assign employees to specific duties.
- Assisted medical appointments and coordinated doctor appointments.
- Trained, and evaluated personnel.
- Completed reports, analyzed data and proofread documents.
- Participated in case reviews, consulted with the team caring for the client, to evaluate the client's needs and plan for continuing services.
- Perform healthcare-related tasks such as monitored vital signs and medication.
Dental Assistant
Dr. Grace J. Lee
03.2011 - 10.2011
- Prepared patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
- Recorded treatment information in patient records.
- Exposed dental diagnostic x-rays.
- Took and recorded medical and dental histories and vital signs of patients.
- Assisted dentist in management of medical or dental emergencies.
Dental Assistant
Dr. Grace J. Lee
03.2011 - 10.2011
- Prepared patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
- Recorded treatment information in patient records.
- Exposed dental diagnostic x-rays.
- Took and recorded medical and dental histories and vital signs of patients.
- Assisted dentist in management of medical or dental emergencies.
Education
Vocational School in Dental Assisting - undefined
UEI College
San Diego, CA02.2011
High School Diploma - Gender Studies
Kofa High School
Yuma, AZ08.2010
Skills
- Medical Scheduling
- Customer Service
- Medical Records
- Great Communication Skills
- Medical Terminology
- Insurance Verification
- Medical Office Experience
- Privacy and Confidentiality
- Bilingual (English/Spanish)
- Medical Terminology
- Professionalism And Courtesy
- Patience And Tolerance
- Building Rapport
- Social Perceptiveness
Certification
- BLS Certification, 1/2024-Present
- CPR Certification 1/2024
- First Aid Certification 1/2024
- Digital Literacy Certification, 8/2019
- North Star Digital Literacy
Languages
Bilingual-Spanish
Timeline
Member Service Agent
Arkos Health
03.2024 - Current
Clinic Receptionist
Arkos Health
12.2023 - 03.2024
Clinic Receptionist
Arkos Health
12.2023 - 03.2024
Customer Service Associate
Adobe Population Health
01.2023 - 09.2023
Customer Service Associate
Adobe Population Health
01.2023 - 09.2023
Front Desk Outpatient Specialist
Community Partners Integrated Health
02.2021 - 08.2022
Front Desk Outpatient Specialist
Community Partners Integrated Health
02.2021 - 08.2022
Front Desk Receptionist
Community Health Associates
10.2019 - 01.2021
Front Desk Receptionist
Community Health Associates
10.2019 - 01.2021
Residential Manager
Saguaro Foundation
04.2012 - 06.2019
Residential Manager
Saguaro Foundation
04.2012 - 06.2019
Dental Assistant
Dr. Grace J. Lee
03.2011 - 10.2011
Dental Assistant
Dr. Grace J. Lee
03.2011 - 10.2011
Vocational School in Dental Assisting - undefined
UEI College
High School Diploma - Gender Studies
Kofa High School
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