Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Chapman

Port Saint Lucie

Summary

Accomplished Office Manager/Billing Specialist with a proven track record at Summit Plumbing Pros, adept at handling sensitive information and providing top-notch customer service. Excelled in office management and organizational skills, significantly enhancing company efficiency. Expert in customer relations, consistently ensuring operational excellence and client satisfaction.

Overview

4
4
years of professional experience

Work History

Dispatcher/Permit Specialist

GMS Air Conditioning
07.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
  • Conducted thorough reviews of permit applications for compliance with local, state, and federal regulations.

Office Manager/ Billing Specialist

Summit Plumbing Pros
12.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Submitting home warranty claims into warranty companies for plumbing repairs.
  • Ordering parts if needed for the technicians.

Dispatcher/ Authorization Specialist

Desert Rain Plumbing
05.2022 - 11.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of technicians to jobs.
  • Collaborated with fellow dispatchers to maintain a seamless workflow.

Receptionist

Anytime Home Services Plumbing
03.2021 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Locust Valley High School
Locust Valley, NY
06.1998

Skills

Customer Service

Office Management

Organizational Skills

Office Administration

Excellent multi-tasking ability

Data Entry

Customer Relations

Clear oral/written communication

Billing

Scheduling and calendar management

Timeline

Dispatcher/Permit Specialist

GMS Air Conditioning
07.2024 - Current

Office Manager/ Billing Specialist

Summit Plumbing Pros
12.2022 - Current

Dispatcher/ Authorization Specialist

Desert Rain Plumbing
05.2022 - 11.2022

Receptionist

Anytime Home Services Plumbing
03.2021 - 05.2022

High School Diploma -

Locust Valley High School
Joanna Chapman