Joanna Coffman
O'Fallon,MO
Summary
Proven to enhance customer satisfaction and drive sales at Schnucks Bakery through meticulous display setup and exceptional service. Adept in sanitation practices and teamwork, consistently maintaining high cleanliness standards across roles. Achieved increased efficiency in both food preparation and housekeeping, leveraging skills in cleaning and organizing.
Overview
7
7
years of professional experience
Work History
Bakery Assistant
Schnucks Bakery
02.2024 - Current
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Housekeeper
SSM Health St. Joseph Hospital
09.2018 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Utility Worker
Lindenwood University
09.2017 - 08.2019
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Improved kitchen efficiency by maintaining clean and organized workspaces for seamless food preparation.
Education
High School Diploma -
Newburg High School
Newburg, MO05.1991
Skills
- Punctuality
- Display Setup
- Recipe Following
- Product Packaging
- Sanitation Practices
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
Timeline
Bakery Assistant
Schnucks Bakery
02.2024 - Current
Housekeeper
SSM Health St. Joseph Hospital
09.2018 - 12.2020
Utility Worker
Lindenwood University
09.2017 - 08.2019
High School Diploma -
Newburg High School