Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Cruz

Riverview

Summary

Highly motivated college student pursuing a Bachelor's degree in Health Administration. Driven by a passion for expanding knowledge and assisting others. Demonstrates a knack for quickly grasping new job roles. Brings expertise in providing excellent customer service and offering assistance as required.

Overview

5
5
years of professional experience

Work History

Site Inspector

Tetra Tech
10.2024 - Current
  • Document buildings and site attributes in inspection data systems
  • Track site visit completions and progress in management systems
  • Coordinate with facility personnel during inspections
  • Review inspection reports for accuracy
  • Follow procedures and maintain effective communication
  • Keep the Supervisor informed on issues and resolutions
  • Provide excellent customer service and facilitate problem-solving
  • Understand construction practices and facility repairs
  • Travel to assigned destinations
  • Conduct activities per internal procedures and industry standards
  • Pursue professional development and maintain discipline knowledge
  • Work safely and report health and safety incidents
  • Perform additional duties as needed
  • Monitored schedules to verify project completion on schedule and within approved cost limitations.
  • Used Recoverytrac to complete daily logs and inspection reports.

Property Inspector

Real Joy Vacations
05.2023 - 03.2024
  • Traveling to properties within your designated area
  • Conducting inspections for cleaning and maintenance concerns
  • Handling minor maintenance tasks
  • Notifying authorities about significant maintenance problems
  • Preparing properties for guest and owner visits
  • Organizing property inventory and setting the stage
  • Providing necessary items to guests
  • Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
  • Gained a reputation for thoroughness and accuracy, leading to consistent referrals from satisfied clients and industry professionals.

Recreation Attendant

The Henderson Beach Resort
04.2022 - 04.2023
  • Maintaining open communication with the Recreation Manager to stay updated on resort events throughout the day
  • Ensuring regular cleaning and inspections of the Fitness Center and recreational equipment
  • Upholding company standards by keeping pools and recreation areas in top condition
  • Organizing daily guest activities like crafts, games, or special events
  • Managing inventory by recording stock levels, processing orders, and overseeing deliveries
  • Addressing guest inquiries and resolving any issues promptly in line with company protocols
  • Supervising company safety initiatives and policies, and assisting guests in need of minor medical attention
  • Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.

Host | Busser | Expo | Server

790 On The Gulf Restaurant
10.2020 - 04.2022
  • Welcome and bid farewell to customers during morning and evening shifts, handle phone inquiries, confirm reservations, and update menus for upcoming shifts
  • Clear and sanitize tables once guests depart, and set them up again for the next patrons
  • Check kitchen orders against tickets, ensure accuracy of orders for corresponding tables, inspect dish presentation before leaving the kitchen, and tidy up workstations by the end of the night
  • Assist in food delivery during busy kitchen times and support servers by carrying multiple trays to tables
  • Support bartenders by replenishing ice, restocking alcohol inventory for the next day, and assisting with bar cleanup at the shift's end
  • Provide professional customer greetings, address inquiries, ensure menu allergen awareness, offer assistance to colleagues, and prepare for closing duties in the evening
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.

Meal Prep

The Boka Box
08.2019 - 06.2020
  • Get ready for the next day's subscription meal deliveries by planning the meal distribution, prepping food, and tidying up afterwards
  • Organize and prepare all meal deliveries, prioritize deliveries based on proximity, manage inventory, and drive safely
  • Set up cleaning stations, sanitize areas for raw meats, store dishes correctly, and ensure workstations are hazard-free
  • Safeguarded customer satisfaction by adhering to strict food safety standards during all stages of the meal prep process.
  • Improved overall efficiency by implementing streamlined processes for meal prep and service tasks.

Education

Bachelor of Science - Science in Health Administration

University of Phoenix
Phoenix, AZ
08-2025

High School Diploma -

Tiyan High School
Barrigada, GU
06-2019

Skills

  • Construction
  • Roofing inspection
  • Site safety management
  • Waste management
  • Organization skills
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Water damage assessment
  • Structural inspection
  • Property maintenance
  • Patience and empathy
  • Team player attitude
  • Leadership qualities
  • Safety awareness
  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Vegan meal prep
  • Meal prep
  • Meal prep strategies
  • Carpet preparation

Timeline

Site Inspector

Tetra Tech
10.2024 - Current

Property Inspector

Real Joy Vacations
05.2023 - 03.2024

Recreation Attendant

The Henderson Beach Resort
04.2022 - 04.2023

Host | Busser | Expo | Server

790 On The Gulf Restaurant
10.2020 - 04.2022

Meal Prep

The Boka Box
08.2019 - 06.2020

Bachelor of Science - Science in Health Administration

University of Phoenix

High School Diploma -

Tiyan High School

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Joanna Cruz