Joanna Dalton
Bowling Green,KY
Summary
Entrepreneur with a demonstrated ability at Jo's Cleaning to boost operational efficiency and customer satisfaction. Experienced in financial reporting and contract negotiation, implementing tailored strategies that customer loyalty. Strong background in strategic planning and employee training, contributing to ongoing growth and enhanced business outcomes.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Inspector in Quality Assurance and Quality Control
Henkel Detergents
03.2015 - 05.2020
- Trained new inspectors on inspection methodologies and tools, resulting in enhanced team performance.
- Served as liaison between departments to ensure clarity on product specifications and adjustments from non-conformance findings.
- Partnered with engineering teams to tackle intricate quality challenges, ensuring optimal product performance.
- Exceeded productivity benchmarks through efficient task prioritization while upholding stringent attention to detail.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
- Developed comprehensive quality assurance documentation, clearly outlining procedures and reporting requirements for all team members.
- Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
- Enhanced product quality by implementing rigorous inspection processes and utilizing specialized equipment for accurate measurements.
- Demonstrated commitment to safety by adhering strictly to established protocols during all aspects of the inspection process.
- Achieved significant improvements in product reliability by redesigning quality testing protocols.
Onsite Manager
Virginia Square Apartments
02.2012 - 01.2014
- Maintained project timelines while ensuring adherence to quality and safety standards through diligent oversight.
- Performed routine property inspections, highlighting compliance needs and potential enhancements.
- Led monthly rent collection processes, applying penalties for late payments as required.
- Produced thorough documentation across all project stages for comprehensive records.
- Fostered interdepartmental collaboration to optimize resource sharing practices.
- Developed budget management strategies consistent with financial forecasting goals.
- Quickly addressed maintenance issues, resulting in increased tenant satisfaction levels during a major add on construction renovation process that
- Managed lease agreements throughout their lifecycle, ensuring compliance and protection of landlord interests.
Sales Associate Manager
Cambridge Educational Services
03.2014 - 2015
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
Supervisor of Factory Operations
Trace Die Cast, Automotive Industry
01.2005 - 2008
- Implemented rigorous safety protocols and conducted inspections to maintain workplace safety.
- Established clear roles and expectations for staff, resulting in improved accountability.
- Regularly assessed employee performance, delivering feedback to foster ongoing development.
- Streamlined factory operations by optimizing production schedules and resource allocation.
- Reduced machine downtime through proactive maintenance and immediate problem resolution.
- Leveraged lean manufacturing principles to improve efficiency across all operations.
- Addressed production bottlenecks with focused solutions, increasing overall productivity.
- Facilitated interdepartmental communication for effective management of complex projects.
Sales Representative Manager
Iron Planet
02.1992 - 1999
- Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
- Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company''s bottom line.
- Conducted market research studies to gather valuable insights on consumer preferences that guided decision-making processes.
- Reduced customer churn rate by implementing effective account management techniques and prioritizing customer issues resolution.
- Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
- Mentored junior sales representatives, imparting industry knowledge and best practices for long-term career growth.
- Regularly monitored team''s progress against established KPIs, providing feedback for continuous improvement in performance levels.
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Streamlined communication channels within the team for enhanced collaboration and information sharing among members.
- Attended industry events and conventions to expain sales opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Established productive partnerships with distributors, extending reach into previously untapped markets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Conducted thorough competitor analysis to identify gaps in the market and capitalize on emerging trends for strategic advantage.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Business Owner/Operator
Jo’s Cleaning
2017 - 2025
- Increased overall business efficiency by streamlining processes and adopting new technologies.
- Improved customer satisfaction rates by promptly addressing client concerns and prioritizing needs.
- Established a loyal customer base through effective marketing campaigns and personalized experiences.
- Consulted with customers to assess needs and propose tailored solutions that foster loyalty.
- Managed functional organization of building areas and equipment to bolster operational performance.
- Negotiated pricing with vendors to secure cost-effective materials and services for operations.
- Reduced financial inconsistencies through diligent assessment of billing invoices and expense reports.
- Oversaw risk evaluation to develop mitigation strategies aimed at sustaining growth trajectory.
Resident Apartment Manager
Alexandria Apartments
2010 - 2012
- Successfully reduced vacancy rates through effective marketing strategies and thorough tenant screenings.
- Increased cash flow by optimizing the rent collection process for better efficiency.
- Strengthened tenant relations with exceptional customer service and quick issue resolution.
- Upheld safety standards in living environments through consistent inspections and preventive repairs.
- Accurately managed transaction records, tracking rent payments, deposits, and balances owed.
- Performed move-in/move-out inspections to determine property condition and readiness for leasing.
- Streamlined lease application preparation using specialized software to enhance workflow.
- Delivered responsive 24-hour emergency services for tenant-related building issues.
Shipping Warehouse Supervisor
Bada
2008 - 2010
- Boosted overall operational efficiency by regularly evaluating workflows and making necessary adjustments to procedures.
- Monitored staff performance to identify areas for improvement, providing guidance and support as needed.
- Developed strong relationships with vendors, ensuring timely deliveries and optimal pricing for supplies.
- Maintained a safe working environment by enforcing compliance with safety regulations and conducting routine inspections.
- Managed a team of warehouse employees, fostering a collaborative and positive work environment.
- Adapted quickly to changes in industry trends, consistently updating best practices for warehouse operations accordingly.
- Collaborated closely with other departments to address any concerns or issues related to product availability or shipment delays.
- Optimized staffing levels to meet fluctuating demands without compromising service quality or efficiency.
- Enhanced employee productivity by providing comprehensive training on warehouse operations and safety protocols.
- Improved warehouse efficiency by implementing effective inventory management systems.
- Checked and rechecked orders before packaging and shipping items.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Followed safe handling processes for different types of loads and materials.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Developed and implemented strategies to improve team productivity and efficiency.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Met or exceeded production goals and objectives by following strict procedures.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Manufacturing Technician
American Howa
2000 - 2005
- Maintained secure work environment by conducting inspections that upheld safety protocols.
- Reduced downtime through effective troubleshooting of equipment issues, aligning with production schedules.
- Ensured timely delivery of high-quality products by streamlining delivery processes.
- Boosted team productivity via ongoing support and comprehensive training for new technicians.
- Executed rigorous testing of finished products to confirm compliance with industry regulations.
- Documented maintenance activities accurately following company policies for enhanced transparency.
- Sustained productivity levels through regular calibration of machinery for optimal performance.
- Contributed insights on operational efficiencies during continuous improvement initiatives became affluent with all aspects of manufacturing process became team lead and through paid reimbursement education took on assistant supervisor role
Education
Bowling Green High
Bowling Green, KY05.1990
Skills
- Business operations management
- Sales strategies development
- Financial reporting accuracy
- Personnel training programs
- Inventory oversight practices
- Business optimization techniques
- Marketing strategy formulation
- Contract negotiation skills
- Human resources oversight
- Operational leadership skills
- Customer service excellence
- Quality assurance processes
- Budgeting and cost control strategies
- Start-up business guidance
- Effective task delegation techniques
- Strategic planning frameworks
- New venture development skills
- Compliance with regulations standards
- Detail-oriented analysis capabilities
- Trend analysis proficiency
- Accounting practices including bookkeeping
- Networking for professional growth
- Planning for purchasing decisions
- Mentoring for employee growth
- Process enhancement strategies
Certification
- Housing community developmental outcome strategies
- HUD regulations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets,also became familiar with all Microsoft programs
- Achieved Supervisory role by introducing Bada regulations for leadership tasks.
- Collaborated with team of 20 members in the development of scrap free projectorery and managed to achieve a 75% rating in 2 years .
Timeline
Inspector in Quality Assurance and Quality Control
Henkel Detergents
03.2015 - 05.2020
Sales Associate Manager
Cambridge Educational Services
03.2014 - 2015
Onsite Manager
Virginia Square Apartments
02.2012 - 01.2014
Supervisor of Factory Operations
Trace Die Cast, Automotive Industry
01.2005 - 2008
Sales Representative Manager
Iron Planet
02.1992 - 1999
Business Owner/Operator
Jo’s Cleaning
2017 - 2025
Resident Apartment Manager
Alexandria Apartments
2010 - 2012
Shipping Warehouse Supervisor
Bada
2008 - 2010
Manufacturing Technician
American Howa
2000 - 2005
Bowling Green High
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