Joanna Dash
Bel Air,MD
Summary
Experienced and dedicated administrative professional with expertise in providing exceptional customer service in fast-paced environments in both the judicial and human resources fields. Offering strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic, with strength in working independently or team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Administrative Support Technician
Harford County Public Schools
08.2023 - Current
- Serves as general HR point of contact. Assist with inquiries via telephone, email, fax and in person concerning retirements, new hire information, salary, benefit coordination, the onboarding processes, staff relations and investigations. Serves as a staffing point of contact for all HCPS schools.
- Maintains schedules, coordinates meetings, prepares and editing written materials or documents. Organizes and maintains files, retains and purges files in accordance with established record retention policies and procedures. Receives and executes computer related work orders.
- Facilitates and maintains high volume staffing needs with constant work load reprioritization to meet the high demand and fast paced work load deadlines required by local laws, policies and procedures.
- Provides advanced support for Administrators, Human Resources Supervisors and Department Heads. Creates and reports compilation activities. Prepares correspondence, performs student/employee data input and generates reports.
- Analyses applications for House Bill 486 law. Maintains strict compliance of Maryland State Department of Education laws and regulations. Corresponds and tracks for MSDE and the Superintendent of Human Relations for violations HB486. Collaborates with school Administrators and Department Heads to confirm HB486 compliance. Interprets, and implements federal, state, county, and educational policies and procedures, including negotiated agreements.
- Schedules and administers clerical and custodial tests. Sends, receives and tracks all new hire paperwork. Prepares work authorization forms. Enters work assignments into the SmartFind Express System. Corresponds with school administrators to facilitate a start date.
- Processes retirements and serves as an HCPS liaison to Maryland State Retirement Administration to assist with questions, processing, and accuracy of MRSA documents.
- Supports the organization and coordination of HCPS recruitment initiatives and represents HCPS at job fairs and recruiting events. Engages the public to recruit for HCPS. Speaks and presents to the public in large groups.
Office Administrator
American Insurance
02.2021 - 06.2023
- Processed weekly payroll; including calculating weekly earnings and complex rated bonuses. Balanced business fiduciary financial account. Managed multiple marketing programs to assist in maximizing new leads and client relations.
- Created documents using Microsoft Office Suite at the request of the Company President.
- Assisted with Human Resource duties, including new hire interviews and executing on-boarding/termination procedures. Provided training to office personnel on the latest software and hardware.
- Tracked and maintained office supply inventory. Tracked and scheduled office equipment maintenance. Reviewed and solicited new contracts for office equipment for best service and budgetary constraints. Created tracking system for vendor accounts to review for contract deadlines, budget comparisons and market rates.
- Created and presented financial and sales reports to upper management. Recorded, tracked and managed agent insurance leads.
- Assisted with quotes during peak periods by working with prospective clients in collecting personal information and authenticating background utilizing Case Search.
- Uploaded insurance policies into the IVANS and IMS database system. Processed mortgagee clause change requests to reflect updated banking information.
- Researched and reconciled any discrepancies in the policy downloads utilizing several different insurance data bases.
- Received claims and ensured timely carrier follow-up.
- Served as the liaison between policy holders, insurance companies, insurance agents and Company President. Assisted with inquiries via telephone, email, faxes and in person.
- Performed any other office duties as asked.
Jury Assistant
Baltimore County Circuit Court
04.2008 - 08.2011
- Facilitated high volume telephone inquiries, acted as liaison between prospective jurors and the Jury Commissioner.
- Rescheduled prospective juror’s duty dates by using the JSI system, verified prior service in the old HOD mainframe system against the current JSI system. Corresponded with citizens daily to ensure the accuracy of submitted paperwork, additional requests and complaints or concerns.
- Generated and mailed summonses. Received, entered, and scanned documentation related to Jury summonses. Received and directed over 200 Jurors daily for jury selection. Generated Juror reports for trial selection.
- Presented the “Welcome to Jury Duty” speech to over 200 potential jurors daily.
- Scanned qualified juror questionnaire forms verified and submitted the information through the OCR program.
- Processed faxes corresponded with the Revenue Authority ensuring all prospective special needs jurors had appropriate accommodations for parking. Collaborated and scheduled sign language interpreters and acquired brail information.
- Printed out daily juror profiles and history for Judges. Printed out daily reports and corresponded with the finance department regarding the juror daily allowance to be reflected in the budget. Managed accounting of juror cash allowance, reconciled money received from the finance department. Dispersed and accounted for up to $5,000 in cash daily.
- Maintained Juror on-line portal. Assisted Jury Commissioner with daily reports to the Finance Department, Judges and Assignment Office. Prepared and maintained quarterly Grand Jury selection. Assisted three Jury Commissioners in three years with their new hire on the job training, office procedures, legal Jury statutes and computer training.
- Delegated and prioritized the allocation of jurors for specific cases. Managed jury rooms for the Judge's use, managed jurors on a rotational basis providing information, escorted jurors to courtrooms, and kept all jurors informed of the courtroom status.
- Collaborated with Judge's, secretaries, and law clerks daily to determine case status for current and upcoming events. Assessed and planned for the following day case load.
- Assessed caseload and summoned jurors accordingly, ensuring no overages.
- Corresponded with all potential Grand Jurors. Prepared all grand juror personal information for the States Attorney’s Office, Administrative Judge & Office staff.
- Scheduled Grand Jury trips to Maryland facilities as needed.
- Approved and corrected reports written by the grand jurors to be presented to the state of Maryland for budgetary purposes.
- Presented all suggestions and requests made by the grand jury to the Administrative Judge and the States Attorney for approval. Edited for final approval; then released to state agencies.
- Ensured both electronic and physical file management was in compliance with local laws, policies and procedures.
- Utilized electronic tracking of files and was responsible for documenting physical file boxes. Arranged for off site storage of files, including file pick up and requesting boxes pertaining to auditing needs.
Assignment Clerk
Montgomery County Circuit Court
02.2005 - 04.2008
- Received all civil law inquiries from courtrooms, front counter customers, co-workers, and management.
- Assigned all civil cases to trial in Montgomery County. Insured accuracy of case file documentation as required by law.
- Scheduled all trials, motions and hearings regarding civil law cases and assisted with family cases.
- Consulted with attorney’s and public to aid in reviewing files, assisting in interpreting legal terminology and giving out trial and hearing dates.
- Reviewed all civil law cases and determined their need for circulation, special assignment, open motions, and all other information for proper action to be taken.
- Corresponded with involved parties to notify of court dates through mail, phone, and email.
- Updated civil cases using local databases .
- Maintained county calendar for civil case scheduling, reconciling dates against docket entries, and made corrections as needed.
- Re-assigned civil tracks when necessary and re-issued scheduling orders.
- Prepared and mailed all civil, family and juvenile notices. Ensured all parties in civil cases were notified using HP case management system.
- Worked with attorneys to ensure proper documentation, exhibits, time/date constraints were met. Delivered and reviewed case files and daily dockets to Judges, secretaries, and law clerks prior to trial.
- Collaborated with Department heads to ensure accuracy and data compliance in case files.
- Directly worked with all Judges and served as liaison to the Assignment Office.
- Acted as courtroom clerk to the Administrative Judge for status and settlement/pre-trial hearings. Issued trial, motion, and hearing dates to attorneys.
- Prepared county deadline reports for the Administrative Judge.
- Generated quality control reports to track unresolved events, incorrect disposition codes, questionable future dates and resolved these issues.
- Ensured civil cases are set for trials and hearings on daily docket in accordance with state deadlines.
- Prepared differential case management docket for status hearings and settlement pre-trial hearings.
- Acted as courtroom clerk to the Administrative Judge for status and settlement/pre-trial hearings. Issued trial, motion, and hearing dates to attorneys.
- Allocated civil cases to proper Judges, Masters, and Administrative Judge’s aides to have orders and motions ruled on.
Education
Some College (No Degree) - Business Administration
The Community College of Baltimore County
Rosedale05-2026
High School Diploma -
Centennial High School
Ellicott City, MD06-2001
Skills
- Sharepoint
- MS Office
- Google Workspace
- Adobe Suite
- MS Teams
- VIdeo Conferencing applications
- Zoom
- Talent Management System
- Fingerprint Database
- Integrity
- Work Ethic
- Positive Attitude
- Project Management
- Time Management
- Data Analysis
- Organization
- Resourcefulness
- Problem Solving
- Conflict Resolution
- Interpersonal Communication
Certification
Notary Public - Maryland 4/22/2028
Timeline
Human Resources Administrative Support Technician
Harford County Public Schools
08.2023 - Current
Office Administrator
American Insurance
02.2021 - 06.2023
Jury Assistant
Baltimore County Circuit Court
04.2008 - 08.2011
Assignment Clerk
Montgomery County Circuit Court
02.2005 - 04.2008
Notary Public - Maryland 4/22/2028
Some College (No Degree) - Business Administration
The Community College of Baltimore County
High School Diploma -
Centennial High School
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