Joanna Delaney
Albuquerque,NM
Summary
Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing Number years of comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences. Compassionate Youth Leader building purposeful relationships to inspire personal confidence and spirit-driven growth. Proactive supporter of community outreach initiatives to nurture support networks and open doors for program sponsorship and expansion. Proponent of tailored event planning to maximize attendance and engagement at every level of development.
Overview
7
7
years of professional experience
Work History
Fellow
Jim Casey
08.2023 - Current
- Networked and built strong presence with peers to facilitate professional relationships.
- Collaborated with team to optimize workflow and achieve objectives.
- Demonstrated exceptional leadership qualities while managing multiple projects simultaneously under tight deadlines without sacrificing quality or accuracy.
- Contributed to research activities by providing specialist input based on professional expertise, practice, experience, and qualifications.
Mom
Family
12.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Youth Leader
NMCAN
12.2017 - Current
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Security Officer
Brosnan Security
10.2022 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Customer Service Representative
Dollar Stores
05.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
GED -
CNM
Albuquerque, NMSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
Timeline
Fellow
Jim Casey
08.2023 - Current
Security Officer
Brosnan Security
10.2022 - 09.2023
Customer Service Representative
Dollar Stores
05.2019 - 12.2020
Mom
Family
12.2018 - Current
Youth Leader
NMCAN
12.2017 - Current
GED -
CNM