Joanna Delgado
Alamo,IN
Summary
Proven leader and quality expert, adept in Quality Management Systems and critical thinking, significantly enhanced product standards at Winnuts. Leveraged technical knowledge and auditing techniques to foster a zero-accident environment and improve customer satisfaction at El Pato Mexican Food. Excelled in identifying quality issues, ensuring compliance with GMP guidelines, and driving continuous improvement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lead Production position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Quality Control Assistant
Winnuts
02.2021 - Current
- Supported continuous improvement initiatives by actively participating in meetings and offering insights on potential solutions.
- Promoted safety awareness among team members, resulting in an accident-free workplace during my tenure as Quality Control Assistant.
- Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
- Enhanced overall product quality through meticulous attention to detail during inspections and documentation processes.
- Reduced defects in final products by implementing effective inspection processes and reporting findings to managers.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Reviewed technical documents such as product specifications and test procedures, ensuring their accuracy and completeness.
- Maintained accurate records of inspection findings, enabling efficient tracking of recurring issues and identification of trends.
- Performed timely audits of production processes, ensuring adherence to established protocols and regulations.
- Supported supplier qualification efforts by reviewing vendor materials for compliance with required specifications.
- Participated in problem-solving sessions to address quality concerns, ultimately leading to the resolution of numerous issues impacting performance metrics.
- Assisted with independent internal and external audits.
- Helped with customer complaint investigations to improve quality and Snack processes.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected raw materials and finished products to verify quality.
Team Leader
El Pato Mexican Food
06.2018 - 02.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Mcallen High School
2021 La Vista05.2020
Skills
- Quality Management Systems
- Technical knowledge
- Auditing Techniques
- Product Inspection
- Quality Control
- Calibration Procedures
- GMP guidelines
- Critical Thinking
- Quality Issue Identification
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Quality Control Assistant
Winnuts
02.2021 - Current
Team Leader
El Pato Mexican Food
06.2018 - 02.2021
High School Diploma -
Mcallen High School
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