Joanna Diaz
Cicero,IL
Summary
Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency, and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Body and Mind Medical Center
01.2014 - Current
- Document referrals made by doctors, create additional appointments, and provide overall assistance with patient care.
- Assists with faxing and creating copies of Medical Records and communicating the appropriate information with other institutions.
- Mailing and filing
- Doctor's credentialing
- EMR/EPIC
- Insurance
- Invoices
Medical Assistant
Body and Mind Medical Center
01.2013 - Current
- Reviews patients' personal and medical information upon arrival at the clinic.
- Accommodates patients' needs by providing comfort and tending to requests.
- Assisting with Imaging, Labs, Vaccinations, Etc.
- Collects patient information which includes past and current medical issues and takes vitals.
Internship
M. Chavez Family Practice
03.2013 - 05.2013
- Taking vitals
- Health records management
- Giving injections
- Drawing blood
- Reception and scheduling
- Treatment authorization referrals
- Coding
- Translation - Assisting the doctor as needed
Education
Medical Billing And Coding Certificate -
Triton College
River Grove, IL07-2025
Medical Assistant Certificate -
Everest College
Chicago, ILSkills
- HIPAA Compliance
- Fraud and Abuse issues and guidelines
- HIPAA Title I - Portability
- HIPAA Title II - Administrative Simplification
- The three Privacy Safeguards - Technical, Physical, and Administrative
- Insurance Follow-up on Accounts Receivable
- Electronic and Paper CMS-1500 creation and transmission
- Reviewing and understanding Explanations of Benefits (EOB)
- Posting patient payments and entering adjustments (Cash Posting)
- Reviewing and following up on accounts using the Aging Report
- Basic understanding of CPT and ICD-10 coding
- Basic understanding of the UB-04 facility billing formTime Management
- Communication (Written & Verbal)
- Teamwork
- Work Ethic
- Computer Skills
- Windows XP
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- EMR
References
- Amoura Zmaili, (312)838-2686
- Monica Garret, (773)619-8436
Certification
- Certified Billing and Coding Specialist (CBCS) National Healthcareer Association - NHA
Timeline
Office Manager
Body and Mind Medical Center
01.2014 - Current
Internship
M. Chavez Family Practice
03.2013 - 05.2013
Medical Assistant
Body and Mind Medical Center
01.2013 - Current
Medical Billing And Coding Certificate -
Triton College
Medical Assistant Certificate -
Everest College
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