JoAnna DiSalvo
Lyndhurst,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Nanny/family assistant
Wurtenberg Family
Essex Fells, NJ
01.2021 - 09.2024
- Transported children to/from school and to their daily activities
- Handled all duties from morning up to dinner prep
- Complete daily care of daughters
- Organized creative/educational activities (puppet games, drawings, and crafting)
- Teach children appropriate social behaviors
- Homework assistance, always ensured daughters safety and health
- Provided guidance, instruction, and caring support
- Household duties included meal prep, laundry, tidying up play areas and their bedrooms.
Teacher Assistant / Toddler Room
Robins Nest School
Verona, NJ
01.2019 - 03.2020
- Diaper duty, setup lunch, snacks, nap time
- Created new imaginative play daily (fun indoor/outdoor physical activities, dancing, finger plays, age-appropriate holiday crafts) encouraged verbal development
- Understood and tended to children’s emotional cues
- Taught color identification, numbers and read stories.
Administrative Assistant/Front Desk Manager
Roman E&G Corporation
09.2014 - 10.2018
- Greeted and assisted visitors
- Performed general office duties, including high volume multi line telephone inquiries, prepared spreadsheets, scanning, faxing and primary liaison between clients and vendors.
Roadside Assistance Specialist
Mercedes-Benz
02.2011 - 02.2017
- Provided prompt, efficient service for clients with vehicle troubles by determining correct course of action including dispatching roadside assistance and escalation to resolution group when necessary
- Met and exceeded quality measures to deliver the highest level of customer satisfaction and customer loyalty.
Senior Representative
UBS Financial Services
02.2004 - 08.2008
- Processed brokerage firm/clearing institution claims
- Rebalance government FNMA callable and process money proceeds from JP Morgan Chase to individual securities for client payments (P&I) Assisted customers regarding client’s statement inquiries
- Responsible for reconciling/balancing internal bond ledger accounts for cash holdings.
Education
Skills
- Child Development
- Efficient Time Management
- Excellent Communication Skills
- Ability to work efficiently under pressure
- Data Entry
- Exceptional Customer Service Skills
- Microsoft Word
- Fastracc
- Siewbal
- Gjow Systems
- Child Supervision
- Educational Support
- Social Integration
- Enrichment Activities
- Childhood Development
Awards
- UBS Financial Service "Appreciation Award Team Captain Juvenile Diabetes" 2007
- Mercedes-Benz "Grateful Appreciation Award - Five Years Dedicated Service" 2016
Timeline
Nanny/family assistant
Wurtenberg Family
01.2021 - 09.2024
Teacher Assistant / Toddler Room
Robins Nest School
01.2019 - 03.2020
Administrative Assistant/Front Desk Manager
Roman E&G Corporation
09.2014 - 10.2018
Roadside Assistance Specialist
Mercedes-Benz
02.2011 - 02.2017
Senior Representative
UBS Financial Services
02.2004 - 08.2008