Joanna Dominguez
Nashua,NH
Summary
Human Resources Manager offering 5 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
10
10
years of professional experience
Work History
Meat and Produce Team Lead
Walmart
07.2023 - 06.2024
- Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
- Assisted in training new team members, fostering a culture of continuous learning and development within the department.
- Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
- Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
- Conducted regular safety audits to ensure compliance with company policies and industry regulations, maintaining a safe work environment for all employees.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
- Maximized customer satisfaction through efficient product rotation and restocking practices.
People Lead
Walmart
08.2019 - 07.2023
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Created and implemented highly effective and individualized human resource solutions for clients.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Scheduled random drug testing for employees to diminish regularity risks.
- Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new employees on procedures and policies to maximize team performance.
Department Manager
Walmart
10.2014 - 08.2019
- Communicated with managers of other departments to maintain transparency.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06.2003
Skills
- Recruitment and hiring
- Compliance
- Staff compensation
- Employee engagement
- Training development
- Leadership development
- Communication
- Relationship building
- Organization
- People skills
- Team management
- Spanish speaking
- Time management
Timeline
Meat and Produce Team Lead
Walmart
07.2023 - 06.2024
People Lead
Walmart
08.2019 - 07.2023
Department Manager
Walmart
10.2014 - 08.2019
High School Diploma -
Greater Lowell Technical High School