Summary
Overview
Work History
Education
Skills
Timeline
Generic

JoAnna Dotson

St Louis,MO

Summary

Dedicated Registered Medical Assistant with 13+ years of experience in clinical and administrative healthcare support. Skilled in patient care, medical documentation, and office operations, with a proven track record of enhancing workflow and patient satisfaction. Ability to collaborate effectively with healthcare teams to enhance overall patient experiences. Seeking an opportunity to apply my skills and experience while continuing to grow professionally.

Overview

19
19
years of professional experience

Work History

Registered Medical Assistant

Washington University
St Louis, Missouri
12.2012 - Current
  • Administered patient care and assisted in clinical procedures.
  • Educate patients about medications, procedures and physician's instructions.
  • Answered incoming calls, responded to inquiries, ,scheduled follow-up visits and prescription refill requests
  • Assist with administrative duties such as FMLA paperwork.
  • Contact pharmacies to submit and refill patients' prescriptions.
  • Documented notes during patient visits.
  • Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Participate in team meetings to improve workflows and contribute to improving patient population outcomes.

Customer Service Representative

Our 365 Portraits
Saint Charles, MO
03.2007 - 12.2012
  • Resolved customer complaints and provided effective solutions promptly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Educated clients on product offerings and available services.
  • Developed strong customer relationships to encourage repeat business.

Education

Associate of Arts - Nursing

Washington University in St Louis
St. Louis, MO
03-2026

Diploma - Medical Assistant - Healthcare

Missouri College
MO
08-2012

Skills

  • Patient care
  • Patient care coordination
  • Patient assessments
  • Clinical procedures
  • Laboratory specimen collection
  • Immunization administration
  • Minor surgical assistance
  • Medical documentation
  • Patient scheduling
  • Emergency response preparedness
  • First aid and CPR
  • Customer service
  • Health education
  • Certified in basic life support (BLS)

Timeline

Registered Medical Assistant

Washington University
12.2012 - Current

Customer Service Representative

Our 365 Portraits
03.2007 - 12.2012

Associate of Arts - Nursing

Washington University in St Louis

Diploma - Medical Assistant - Healthcare

Missouri College
JoAnna Dotson