Joanna Duque
Compton,CA
Summary
Results-oriented Customer Service Professional with over 10 years of experience in the automotive parts industry, specializing in service delivery and multitasking. Demonstrates strong organizational and problem-solving skills, consistently providing exceptional customer experiences. Known for adaptability and a rapid learning curve, effectively adjusting to new environments while maintaining high standards of service. Committed to continuous personal development and enhancing customer satisfaction through efficient communication and time management.
Overview
12
12
years of professional experience
Work History
Lead Operations Associate/ Customer Service Rep.
Factory Motor Parts
East Los Angeles
04.2017 - Current
- Engaged as a sub-contractor for LASD/ISD Fleet starting November 2021.
- Supplied LASD with essential parts for various police vehicles, including black and white units, motorcycles, and heavily equipped vehicles.
- Managed high-priority calls from every LASD station.
- Collaborated with third-party agencies and suppliers to ensure a stable supply of goods
- Monitored database system to prepare and deliver customer orders on time.
- Managed inventory levels to ensure optimal stock at all times.
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Created service estimates for routine service and repairs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company standards.
- Trained new employees on company policies, job duties, and performance expectations.
Customer Service/Cashier/ Driver Specialist
O’reilly’s Auto Parts
Compton, CA
07.2013 - 04.2017
- Optimized load configurations within the truck for balance weight distribution and efficient space utilization
- Guided new drivers in correct vehicle operation procedures.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Documented daily mileage, gas, and other data.
- Collected payments for goods delivered or unloaded.
- Maintained accurate records of all repairs performed on vehicles in the shop log book.
Cashier
Northgate Gonzlez Markets
COMPTON
12.2012 - 06.2013
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained an organized workstation, ensuring tools and ingredients are readily available.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Engaged with customers, providing directions and answering queries about the facility.
Education
Associates of Science - Business Management
El Camino College Compton Center
Compton, CA09.2014
Skills
- Customer Service
- Conflict Resolution
- Call center Experience
- Analytical thinking
- Decision-making/Problem solving
- Supply ordering
- Verbal and written communication
- Proficient in Microsoft Office
- Data Entry
- Inventory management
- Training new staff
- Scheduling
- Typing 40 wpm
Languages
Spanish
Native/ Bilingual
Timeline
Lead Operations Associate/ Customer Service Rep.
Factory Motor Parts
04.2017 - Current
Customer Service/Cashier/ Driver Specialist
O’reilly’s Auto Parts
07.2013 - 04.2017
Cashier
Northgate Gonzlez Markets
12.2012 - 06.2013
Associates of Science - Business Management
El Camino College Compton Center