Joanna Duran
Winslow,AZ
Summary
Dedicated and results-oriented Customer Service Associate with extensive experience in both inbound and outbound call center environments. Proven ability to handle high-volume calls while maintaining exceptional service standards. Skilled in resolving customer inquiries, providing product information, and ensuring customer satisfaction through effective communication and problem-solving techniques.
Overview
16
16
years of professional experience
Work History
Non-Emergency Transportation Driver
Native Star Medical Transport/Alrahma Medical
Phoenix, AZ
06.2024 - Current
- Transported patients safely and securely between medical facilities as needed.
- Ensured that all scheduled trips were completed in a timely manner.
- Maintained accurate records of trips taken and mileage driven.
- Developed strong relationships with customers through courteous interactions.
- Verified that all paperwork related to patient transport was accurately filled out and submitted on time.
General Office Cleaner/Janitorial Lead
Omni Building & Maintenance
Sandpoint, ID
10.2019 - 06.2021
- Cleaned windows, walls, blinds, doors and light fixtures.
- Swept and mopped floors, dusted furniture, and vacuumed carpets.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Reduced cleaning time significantly while maintaining company quality standards.
Office Secretary
Catholic Community of Winslow
Winslow, AZ
02.2014 - 08.2019
- Answered telephones promptly and directed calls to appropriate personnel.
- Organized and maintained filing systems both electronically and manually.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Greeted visitors in a professional manner and provided assistance when necessary.
Inbound Call Center Representative
RCI Vacation Exchange
Tempe, AZ
09.2011 - 12.2013
- Complied with quality assurance standards while handling customer inquiries.
- Adhered to all company policies and procedures when dealing with customers.
- Researched required information using available resources.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Motor Vehicle Clerk
Dependable Auto Registration & Title Services
Tempe, AZ
08.2008 - 10.2010
- Conducted searches of motor vehicle records using various systems available through the department of motor vehicles.
- Assisted customers in completing forms required for title transfers, new registrations, and other transactions.
- Compiled information from customer applications and other documents necessary to process vehicle registrations.
- Answered inquiries from customers regarding motor vehicles licensing regulations and procedures.
- Provided guidance to customers about DMV policies and procedures related to their specific needs.
Education
High School Diploma -
Winslow High School
Winslow, AZ05-1996
Skills
- Strong verbal communication skills with a focus on active listening
- Proficient in handling complex customer inquiries and complaints
- Ability to work efficiently in fast-paced environments
- Excellent time management and organizational skills
- Team player with a commitment to achieving team goals
- Managed a high volume of inbound calls, addressing customer needs promptly and accurately
References
References available upon request.
Timeline
Non-Emergency Transportation Driver
Native Star Medical Transport/Alrahma Medical
06.2024 - Current
General Office Cleaner/Janitorial Lead
Omni Building & Maintenance
10.2019 - 06.2021
Office Secretary
Catholic Community of Winslow
02.2014 - 08.2019
Inbound Call Center Representative
RCI Vacation Exchange
09.2011 - 12.2013
Motor Vehicle Clerk
Dependable Auto Registration & Title Services
08.2008 - 10.2010
High School Diploma -
Winslow High School
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