Joanna Echeto-Edouard
Hopewell Junction,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Workplace Operations Coordinator
Indeed
08.2021 - Current
- Provided customer service to 850 employees leveraging ticket system, meeting SLA deadlines (Service Now & JIRA)
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Influence and motivate teams through leading streamlined processes, enhancing efficiency, and fostering positive morale within team.
- Manage office budget, ensuring smart expenditure and spending with budget limitations. (Excel & Workday)
- Support space planning, office expansions, and layout changes as required (iOffice)
- Oversee facility maintenance requests, coordinating with building management to address repairs or improvements efficiently (Building Engines)
- Oversee successful food and beverage program by reviewing feedback and vendor management for quality and exception services.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversee all office-specific events throughout year.
- Partner with different departments on projects, partnering with Facilities, IT/AV, Physical Security, Real Estate and Procurement, etc.
Office Administrator
Houlihan Lawrence Yorktown Brokerage
10.2020 - 02.2022
- Establish and maintain open communication with agents, customers, business partners, and staff to foster positive relations and provide exceptional customer service.
- Answer inbound calls, responding to inquires from callers seeking information and/or directed to point of contact (POC)
- Use Customer Relation Management (CRM) system to schedule showings, input and update listings of current stock, organize and update listings, and manage inventory feedback.
- Deliver clerical support by handling range of routine and agent requests.
- Create and maintain marketing materials for sales presentations and client meetings
- Restock office supplies and completed inventory checks to assist in purchasing decisions.
- Keep reception and conference rooms clean and neat to give visitors positive first impression.
Household Manager and Nanny
The Burba Family
07.2014 - 05.2020
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, transportation, pet care, shopping, and phone screening to provided clients with premium family time.
- Managed and informed vendors and contractors of client expectations to foster client satisfaction.
- Designed and implemented organizational systems throughout house.
- Prepared home prior to open houses and showings and maintained cleanliness of home while home was for sale.
- Assisted with moving logistics, coordination and packing of primary residence while client was at second residence.
- Supported three elementary school aged children in daily activities.
Administrative Assistant
Organizational Printing
01.2012 - 01.2014
- Answered inbound calls; troubleshooting issues, and assisting clients.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Prepared packages for shipment, pickup, and courier services
- Assisted in management of accounts payable and receivable
- Developed spreadsheet to track accounts payable and receivable
Education
Bachelor of Science - Business Administration and Management, General
Concordia College
Bronxville, NY2008
Skills
- Customer Service
- Vendor Management
- Event Coordination
- Workforce Management
- Windows and Mac OS Software
- MS Office and G Suite Proficiency
- Budget Administration
- Scheduling and calendar management
Certification
- CPR/AED/First Aid- American Red Cross
Timeline
Workplace Operations Coordinator
Indeed
08.2021 - Current
Office Administrator
Houlihan Lawrence Yorktown Brokerage
10.2020 - 02.2022
Household Manager and Nanny
The Burba Family
07.2014 - 05.2020
Administrative Assistant
Organizational Printing
01.2012 - 01.2014
Bachelor of Science - Business Administration and Management, General
Concordia College