Joanna Eck
Oak Point,TX
Summary
Highly motivated and organized professional seeking a challenging position in a reputable organization that values professional growth and development. Proven track record of achieving results and eager to leverage skills and experience to contribute to company success and strategic goals. Passionate about expanding knowledge and making meaningful contributions that enhance both career and company objectives. Knowledgeable Compliance Manager with documented history of success in developing policies, leading training programs, and managing reporting to ensure compliance. Methodical approach and exceptional presentation and communication skills. Strong background in working with federal and state regulations.
Overview
2025
2025
years of professional experience
Work History
Client Compliance Manager
RoadGuard Interlock
11.2021 - Current
- Effectively manage the Client Compliance departments for Smart Start Interlock, RoadGuard Interlock & Low-Cost interlock.
- Supervised a team of 44 compliance specialists, providing mentorship, training, and performance evaluations to foster a high-performance work environment.
- Ensure efficiency and accuracy in utilizing various company databases to maintain client files while protecting the integrity of data dissemination in accordance with state and/or governing agency requirements
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
- Oversaw a team of compliance professionals, providing guidance, mentorship, and support to ensure their continued growth and development.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
Program Supervisor
Records Management Group (DFPS)
07.2016 - 05.2021
- Provided leadership, administration, and structure for direct reports daily remotely managing (San Antonio, Austin, and Ridgepointe).
- Responded to inquiries for request accordingly for internal Admins, District Attorneys, and Quality Assurance Dept
- Gear-headed new projects within the division with internal and external staff along with contracted vendors
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed team of 19 personnel, overseeing records, performance, and quality assurance.
Team Lead
Records Management Group (DFPS)
Sep2013 - 06.2016
- Managed the team's administration including ensuring office coverage, time, and leave protocols are followed, one-to-one meetings are held and completing required reports
- Communicated timely with internal and external customers to manage identified issues and problems and escalating these to the Program Supervisor as needed
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Education
Bachelor of Science - Management/Human Resource
Park University
El Paso, TX06.2016
Skills
- Compliance monitoring
- Training development
- Internal audits
- Training and education
- Process development
- Training coordination
- Project management
- Quality management processes
- Decision-making
- Time management
- Internal auditing
- Organizational skills
- Team collaboration
- Relationship building
Languages
Spanish
Limited Working
Timeline
Client Compliance Manager
RoadGuard Interlock
11.2021 - Current
Program Supervisor
Records Management Group (DFPS)
07.2016 - 05.2021
Team Lead
Records Management Group (DFPS)
Sep2013 - 06.2016
Bachelor of Science - Management/Human Resource
Park University
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