Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Joanna Ench

Howard Beach,NY

Summary

Self-directed work-study student motivated to apply education and experience in a job role. An excellent listener, comfortable completing various tasks to keep operations running smoothly. Efficient and reliable office clerk with a background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills, and the ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times, and increased office efficiency. Adapted to maintaining confidentiality of sensitive information and providing comprehensive support to team members.

Overview

1
1
year of professional experience

Work History

Work Study Student

Welch Experience
Fairfield, CT
09.2024 - Current
  • Managed help desk ticketing system by responding promptly to queries from users.
  • Conducted periodic reviews of help desk tickets for quality assurance purposes.
  • Provided support services such as end-user assistance, help desk ticket resolution, when needed.
  • Responded promptly to help desk requests from internal staff members and external customers.
  • Helped people who were lost get to the correct place in the Welch Experience Building.

Education

Fashion Marketing And Merchandising

Sacred Heart University
Fairfield, CT
12-2027

Skills

  • Problem solving
  • Student wellness
  • Issue resolution
  • Customer service
  • Serve customer needs

Affiliations

  • Apart of Kappa Alpha Theta sorority
  • Apart of Women in Business Network Club
  • Apart of Students Event Team
  • Was Treasure for the National Honor Society Executive Board during senior year of high school
  • Played softball and soccer during high school

Accomplishments

  • Was part of the National Honor Society from sophomore-senior year of high school

Timeline

Work Study Student

Welch Experience
09.2024 - Current

Fashion Marketing And Merchandising

Sacred Heart University
Joanna Ench