JoAnna E. Nelson
McDonough
Summary
Dedicated new grad Licensed Practical Nurse (LPN) with extensive education and hands-on experience in delivering exceptional medical support within healthcare facilities. Committed to providing high-quality care to a diverse patient population while ensuring comfort and well-being. Eager to contribute skills and knowledge in a dynamic environment that values compassionate patient care and teamwork. Proven ability to adapt quickly in fast-paced settings while maintaining a focus on patient-centered outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Peachtree Immediate Care
05.2023 - 09.2024
- Duties include:
- Greet Patients and assure a smooth and efficient patient flow
- Perform dosage calculations for administering medications
- Perform both DOT and non-DOT urine drug screens, using proper chain of custody; ensure preparation for pick-up and shipment to appropriate laboratory
- Perform diagnostic tests including eye exams, electrocardiograph, audiogram, peak flow and other basic nursing functions
- Interview patients and record their medical history
- Measure patients' vital signs, such as their blood pressure and weight
- Help physicians with patient examinations
- Give patients injections or medications as directed by physicians and as permitted by state law
- Schedule patient appointments
- Collect and prepare samples of blood and other specimens for laboratory tests
- Enter patient information, such as their vital signs and test results, into medical records
- Maintain inventory of medical and office supplies
- Administered patient assessments and documented medical histories efficiently.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on treatment plans, medications, and preventative care measures.
- Collaborated with healthcare team to enhance patient care standards and outcomes.
- Performed laboratory tests and processed specimens for accurate diagnostics.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
A/R Medicare Specialist
Petersen Health Care Management, LLC
10.2021 - 10.2022
- Duties Include:
- Proficient in Medicare Billing for Part A & B and Medicare Advantage Plans with a focus on Skilled Nursing Facilities
- Proficient in the following systems: A.O.D., DDE/FISS, Way Star, UB Watch, Web Census and Connex with emphasis on therapy imports for main facilities and conduit homes.
- Ability to build UB04 claims, perform daily census updates, retro entries, adjustments and updates
- Verifies resident’s hospital stay days and other skilled nursing facilities stay dates
- Resolves billing discrepancies by conducting further research and correcting errors
- Resolves disputed claims by consulting with state Medicare administration claims clerks and following up on all bills not processed within usual claim period.
- Ensures payments by verifying accuracy of Medicare coding.
- Resolves disputed claims by gathering, verifying, and providing additional information and following up on claims.
- Prepares monthly reports of Medicare billings, adjustments, and revenues received.
- Participates in professional educational opportunities to keep current on Medicare billing and reimbursement procedures.
- Analyzed Medicare claims to ensure compliance with federal regulations and company policies.
- Educated beneficiaries on Medicare coverage options, enhancing understanding of benefits and enrollment processes.
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards.
Dispatcher
Ameri Pro EMS
09.2019 - 04.2020
- Duties Include:
- Responsible for all emergency and Non- Emergency Transportation
- Perform all duties and functions of the Communications Center.
- Demonstrates ability to type 35 words per minute.
- Answers incoming administrative, non-emergency, and emergency telephone lines in a courteous and professional manner.
- Receives incoming calls, promptly ascertains proper levels of response, and allocates resources to match dynamic system demands.
- Triage calls and enters accurate data into the dispatch computer.
- Coordinated emergency response logistics to ensure timely dispatch of medical personnel.
- Communicated effectively with first responders and healthcare facilities for streamlined operations.
- Monitored real-time traffic conditions using GPS systems to optimize route planning.
- Maintained accurate records of dispatch calls and service reports for compliance and analysis.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
Practical Nursing
Southern Crescent Technical College
Griffin, GA08-2025
Certification Medical Assistant - Medical Assistant
Midwest Technical College
Peoria, IL04-2023
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
Griffin, GA05-2021
Skills
- EMR Systems
- Medical terminology
- Specimens collection and processing
- Triage
- Clinical experience in Med Surg, OR, ER, ICU, Mental Health, Labor and Delivery and NICU
- Injection administration
- Front-office functions, including customer service, patient appointments, billing and collections, and records management
- Strong ability to perform a variety of clerical and administrative tasks
- Ability to work well with people in a variety of settings
- Solid communications abilities
- Excellent interpersonal skills
- HIPAA compliance
Certification
- CMA - Certified Medical Assistant
- Licensed Practical Nurse
Languages
English
Timeline
Certified Medical Assistant
Peachtree Immediate Care
05.2023 - 09.2024
A/R Medicare Specialist
Petersen Health Care Management, LLC
10.2021 - 10.2022
Dispatcher
Ameri Pro EMS
09.2019 - 04.2020
Practical Nursing
Southern Crescent Technical College
Certification Medical Assistant - Medical Assistant
Midwest Technical College
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College