Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joanna Escalera

Kissimmee,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Registered Pharmacy Technician

Walgreens
03.2023 - Current
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues. HIPAA
  • Submitting rx medications to be processed by insurance
  • Insurance rejections status updates
  • Submitting rx transfer request
  • Prescription data entry

Registered Pharmacy Technician

HCA Healthcare Inc.
11.2022 - 08.2024
  • Stocking , destocking, unloading Pyxis with low stock or out of stock medications
  • Preparing and documenting trays on code carts for code blue
  • Answering nurse calls for medication requests and stats
  • Counting medications and disposing of outdated medications
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Receptionist - Sales Agent

Acorn Stairlifts, Inc
08.2017 - 11.2022
  • Confirmed and scheduling service appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Informing customer of all plan options
  • Updating customer accounts including address book, account holder, usage of the equipment etc
  • Providing customer with information as to why our product would be beneficial for them
  • Maintained confidentiality of information regarding clients and company.

Medical Record Specialist Call Center

Parameds
05.2017 - 08.2017
  • Send medical records request with authorization to medical facilities
  • Review authorization to confirm authorization is HIPAA compliant
  • Follow up on request to confirm records being processed
  • Locate alternate facilities if no record of patient at facility listed
  • Send cases to special release if needing a special release authorization provided by facility

Call Center Intake Specialist - Mail Out Specialist - Case Manager

Morgan & Morgan
08.2015 - 10.2016
  • Update clients on the status of their social security disability claims
  • File appeals for denials received from SSA accurately and in a timely manner
  • Request medical records to update clients file with notes on conditions
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Prepare clients file for upcoming court hearing
  • Refile claim if there was a technical denial received from SSA
  • Time slipping
  • Maintained accurate and up-to-date client records.

Certified Pharmacy Technician

CVS
11.2014 - 12.2015
  • Referrals and authorizations
  • Receive and refill written requests for prescriptions
  • Communicated directly with doctors offices via telephone, fax and email.
  • Check for prescription accuracy
  • Fill and label bottles
  • Assist customers by responding to questions and problems
  • Insurance verification
  • Receive and stock incoming supplies and maintain inventory
  • Scanning prescriptions and faxing requests

Sales Associate

Bealls Department Store
08.2012 - 05.2013
  • Organize and run back clothes that are left in the dressing rooms
  • Welcome customers by greeting them and offering them assistance
  • Advise customers by providing them information on products

Hostess

Texas Roadhouse
01.2012 - 10.2012
  • Bring guests to their seats while familiarizing them with the menu and specials
  • Run food to tables and serve drinks
  • Roll silverware and take calls and manage reservations

Education

High School Diploma -

Palm Bay High School
Melbourne, FL
05.2010

Skills

  • Inventory Tracking
  • Front Desk Management
  • Salesforce
  • Data Entry
  • Patient Records Management
  • Healthcare Administrative Experience
  • Electronic Medical Records Expertise
  • Document Transmission
  • Telephone Communication Skills
  • Reception Management
  • Persuasive Communication
  • Insurance Claims Processing
  • Medical terminology
  • HIPAA Compliance Knowledge
  • Efficient Record Management
  • Medication storage

Additional Information

  • RPhT FL State Board of Pharmacy
  • Mild/moderate bilingual in Spanish
  • Authorized To Work: US for any employer

Timeline

Registered Pharmacy Technician

Walgreens
03.2023 - Current

Registered Pharmacy Technician

HCA Healthcare Inc.
11.2022 - 08.2024

Receptionist - Sales Agent

Acorn Stairlifts, Inc
08.2017 - 11.2022

Medical Record Specialist Call Center

Parameds
05.2017 - 08.2017

Call Center Intake Specialist - Mail Out Specialist - Case Manager

Morgan & Morgan
08.2015 - 10.2016

Certified Pharmacy Technician

CVS
11.2014 - 12.2015

Sales Associate

Bealls Department Store
08.2012 - 05.2013

Hostess

Texas Roadhouse
01.2012 - 10.2012

High School Diploma -

Palm Bay High School

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Joanna Escalera