Joanna Escobedo
El Paso,TX
Summary
Vigilant, dedicated, and a reliable professional with over 6 years of experience in the security and protection field, plus customer-focused roles, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments as well as providing exceptional service in high-pressure environments. Committed to safety, integrity, and professionalism.
Overview
12
12
years of professional experience
Work History
Unarmed Security Guard
Security Watch
El Paso, Texas
04.2022 - 04.2025
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Prepared detailed incident reports when required for review by management team members.
- Ensured compliance with applicable laws, regulations, and company policies.
- Enforced property rules and regulations to ensure a safe environment for all.
- Utilized two-way radios and other communication devices for effective team coordination.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Escorted detainees throughout the facility, using proper security protocols.
- Assisted with feeding and showers, and enforced contraband prevention procedures.
- Assisted with crowd control at the facility by monitoring entrance and exit points, and ensuring compliance with safety regulations.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Identified potential security risks and recommended measures to management.
Security Officer
AEPS (American Eagle Protective Services)
El Paso, Texas
10.2021 - 12.2021
- Adhered to post orders while maintaining a visible presence around the property.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Maintained high levels of alertness throughout shifts.
Security Guard
Strategic Security Corp.
Tornillo, TX
08.2019 - 01.2020
- Observed surveillance cameras for any suspicious activity or intruders.
- Conducted daily security patrols of assigned areas.
- Maintained a calm, safe, and controlled environment.
- Observed and reported incidents to Border Patrol officials and management.
Sales Associate
Walmart
El Paso, Texas
10.2013 - 09.2019
- Delivered excellent customer service in a high-volume retail setting.
- Performed specialty services in the jewelry department, including watch battery changes and special orders.
- Assisted customers with product selection, sizing, styling, purchases, and order tracking.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collected payments and provided accurate change.
- Restocked shelves as needed to ensure sufficient inventory levels, as well as managing the correct pricing on merchandise.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained cleanliness of store environment including floors, windows, displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Bachelor of Science - Human Services
University of Phoenix
Santa Teresa, NM02-2012
Associate of Arts - Psychology
El Paso Community College
El Paso, TX05-2009
High School Diploma -
Del Valle High School
El Paso, TX05-2005
Skills
- Flexible and adaptable
- Hard-working
- Multitasker
- Self-motivated
- Ability to work in a team
- Fast learner
- Reliable
- Customer service
- Level II guard card (certified)
- Surveillance and safety monitoring
- Incident reporting
- Conflict de-escalation
- Security protocols
- Radio communication
- Property security
- Bilingual: English & Spanish
Timeline
Unarmed Security Guard
Security Watch
04.2022 - 04.2025
Security Officer
AEPS (American Eagle Protective Services)
10.2021 - 12.2021
Security Guard
Strategic Security Corp.
08.2019 - 01.2020
Sales Associate
Walmart
10.2013 - 09.2019
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts - Psychology
El Paso Community College
High School Diploma -
Del Valle High School